Qureos

1 day ago

Technical Support Assistant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Provide high-quality technical support to users in New York by troubleshooting hardware and software issues via phone, email, and live chat. Diagnose problems, resolve them or escalate when needed, and maintain clear records in a ticketing system. Help improve support operations by documenting FAQs and guides and assisting with onboarding and training. Stay current on product updates to deliver accurate information and support.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond promptly to user inquiries and troubleshoot technical issues via phone, email, and live chat.
•Diagnose hardware and software problems, resolving issues or escalating to the appropriate teams.
•Document all support interactions in the ticketing system for clear communication and history tracking.
•Collaborate to create and update technical documentation, user guides, and FAQs.
•Assist in onboarding new users with training and resources; stay updated on product features and technical updates.

Key Requirements

•Proficient in troubleshooting operating systems, software applications, and hardware components.
•Strong written and verbal communication skills to explain technical issues to users of varying skill levels.
•Ability to work under pressure, manage multiple priorities, and maintain attention to detail.
•Experience with ticketing systems and familiarity with customer relationship management (CRM) software.
•A collaborative mindset, willing to work across departments to enhance the user experience.

Skills:CommunicationTroubleshootingAttention to detailCollaborationAbility to work under pressure

Tech Stack:Ticketing systemsCRM softwareLive chatRemote desktop applicationsOnline meeting platformsPhoneEmail

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

1 day ago

Technical Support Assistant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond promptly to user inquiries and troubleshoot technical issues via phone, email, and live chat.
•Diagnose hardware and software problems, resolving issues or escalating to the appropriate teams.
•Document all support interactions in the ticketing system for clear communication and history tracking.
•Collaborate to create and update technical documentation, user guides, and FAQs.
•Assist in onboarding new users with training and resources; stay updated on product features and technical updates.

Key Requirements

•Proficient in troubleshooting operating systems, software applications, and hardware components.
•Strong written and verbal communication skills to explain technical issues to users of varying skill levels.
•Ability to work under pressure, manage multiple priorities, and maintain attention to detail.
•Experience with ticketing systems and familiarity with customer relationship management (CRM) software.
•A collaborative mindset, willing to work across departments to enhance the user experience.

Skills:CommunicationTroubleshootingAttention to detailCollaborationAbility to work under pressure

Tech Stack:Ticketing systemsCRM softwareLive chatRemote desktop applicationsOnline meeting platformsPhoneEmail

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn