Patient Admin Executive

NMC Healthcare
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: associatesSkills: ["Interpersonal skills","Communication","Problem-solving","Confidentiality","Critical thinking","Data accuracy"]

Greet and direct patients, manage appointments, register new patients, and keep patient records up to date. Handle inbound telephone calls and emails, and support complaint resolution in line with hospital procedures. Process patient insurance information, claims, payments, invoices, and cash collections while ensuring accurate coding and compliance with finance, privacy, infection control, patient safety, and JCI standards.

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FursaFursa
NMC Healthcare
NMC Healthcare
2 days ago

Patient Admin Executive

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Last checked: 20 minutes agoStatus: Live

Job Summary

Greet and direct patients, manage appointments, register new patients, and keep patient records up to date. Handle inbound telephone calls and emails, and support complaint resolution in line with hospital procedures. Process patient insurance information, claims, payments, invoices, and cash collections while ensuring accurate coding and compliance with finance, privacy, infection control, patient safety, and JCI standards.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Greet patients, direct them to appropriate departments, and provide routine hospital information.
  • •Handle telephone inquiries and provide information to doctors/nurses for call backs; check emails daily and respond to queries.
  • •Manage appointments (no-shows, rescheduling, confirmations) and register new patients while keeping records up to date.
  • •Process insurance coverage information, collect co-pays/deductibles, issue invoices/statements, and generate and process patient invoices with accurate charges and codes.
  • •Perform reception, back-office, and cash collection duties (cash, card slips, cheques) according to duty rosters and hospital/finance protocols; comply with privacy, infection control, patient safety, JCI, and contribute to quality improvement.

Key Requirements

  • •College diploma (any discipline) or related fields.
  • •Strong interpersonal and verbal/written communication skills.
  • •Strong analytical and problem-solving skills.
  • •Excellent command of oral and written English; Arabic desirable.
  • •Proficiency in MS Office and ability to maintain confidentiality.
Education:Associate's in Any discipline or related fields
Skills:Interpersonal skillsCommunicationProblem-solvingConfidentialityCritical thinkingData accuracy
Languages:EnglishArabic
Tech Stack:MS OfficeHospital Information System

Company Brief

NMC Healthcare
Operates a large network of hospitals, medical centers, and specialty clinics across the UAE and the wider Middle East. Provides general and specialized healthcare services, diagnostics, and outpatient care for individuals and families.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1975
WebsiteLinkedIn