Content Creator, Senior Associate | C&O Associate Insight, Media, and START Team

Discover Financial
Wilmington, Virginia, Richmond, New York
Full timeUSD 80,800 - 92,200 annuallyFunction: Content & Editorial (Writing/Editing)Experience: 3+ yearsEducation: high_schoolSkills: ["Written communication","Editing","Collaboration","Adaptability","Accuracy"]

Create and write high-quality communications and multimedia content for the Associate Insight, Media and START (AIMS) team, supporting Branch and Café Ambassadors and associates. Draft, edit, and format operational procedures and intranet stories/video content, publish through newsletters and intranet/Pinpoint pages, and coordinate with project partners including Legal, Risk, and Compliance. Contribute to storytelling, process improvement, and urgent on-call communications as needed.

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Discover Financial
Discover Financial
3 days ago

Content Creator, Senior Associate | C&O Associate Insight, Media, and START Team

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Source: Company careers pageValidated by: Fursa AI
Last checked: 47 minutes agoStatus: Live

Job Summary

Create and write high-quality communications and multimedia content for the Associate Insight, Media and START (AIMS) team, supporting Branch and Café Ambassadors and associates. Draft, edit, and format operational procedures and intranet stories/video content, publish through newsletters and intranet/Pinpoint pages, and coordinate with project partners including Legal, Risk, and Compliance. Contribute to storytelling, process improvement, and urgent on-call communications as needed.
Location: Wilmington, Virginia, Richmond, New York
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Write operational procedures and communications for Branch and Café Ambassadors and associates, following brand and style guidelines.
  • •Edit and recommend improvements to copy while ensuring accuracy and strong narrative quality.
  • •Publish content across newsletters, intranet posts, and/or Pinpoint pages.
  • •Collaborate with clients/intent owners and partners including Legal, Risk, and Compliance to clarify needs and deliver outcomes.
  • •Participate in an on-call schedule for urgent communication support and manage START intakes/approvals.

Pay and Benefits

Salary: USD 80,800 - 92,200 annually

Key Requirements

  • •High School Diploma, GED, or Equivalent Certification.
  • •3+ years of experience in short and long-form writing for digital channels (email, e-newsletters, web pages, online articles, video, or knowledge management platforms).
  • •1+ year of experience with Google Suite products.
  • •Portfolio with 3–5 writing samples for internal review.
  • •Preferred: experience in marketing/technical/creative writing, Agile methodologies, and/or CMS/process documentation experience.
Experience:3+ yearsRetailBankingDigital communicationsMarketing copywriting
Education:High School in English, Marketing, Journalism, Communications
Skills:Written communicationEditingCollaborationAdaptabilityAccuracy
Tech Stack:Google SuiteAgile methodologiesCMSChariotPinpointVideoIntranet

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn