Technical Account Manager - Everbridge 360 Prepare

Everbridge
United States
Workplace: RemoteFull timeUSD 118,000 - 125,000Function: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder management","Problem-solving","Critical thinking","Customer advocacy"]

Own the technical relationship for assigned Everbridge 360 AI Prepare customers, guiding platform adoption, governance, and ongoing optimization. Oversee deployments and technical operations, design and configure customer environments (workflows, data models, integrations), and maintain technical documentation including ICDs. Lead BIA and resiliency maturity support, track adoption and satisfaction KPIs, and deliver onboarding and enablement. Serve as the primary technical escalation point and advocate within Everbridge.

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FursaFursa
Everbridge
Everbridge
4 days ago

Technical Account Manager - Everbridge 360 Prepare

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own the technical relationship for assigned Everbridge 360 AI Prepare customers, guiding platform adoption, governance, and ongoing optimization. Oversee deployments and technical operations, design and configure customer environments (workflows, data models, integrations), and maintain technical documentation including ICDs. Lead BIA and resiliency maturity support, track adoption and satisfaction KPIs, and deliver onboarding and enablement. Serve as the primary technical escalation point and advocate within Everbridge.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the technical customer relationship for assigned Everbridge accounts and act as primary technical point of contact and advocate.
  • •Provide oversight and management of deployments, platform adoption, and ongoing technical operations.
  • •Design and configure customer environments, including hierarchy, workflows, data models, and integrations.
  • •Produce and maintain technical documentation, including Interface Control Documents (ICDs).
  • •Establish governance and lead stakeholder meetings and Quarterly Business Reviews (QBRs), defining and tracking adoption and satisfaction KPIs.

Pay and Benefits

Salary: USD 118,000 - 125,000
Perks:Health InsuranceDentalParental LeaveDisability Income401kPaid Leave

Key Requirements

  • •4–7 years in a technical, customer-facing role (TAM, Professional Services, Solutions Architect, Implementation).
  • •Experience with Business Continuity, Disaster Recovery, Emergency Management, or related disciplines.
  • •Strong SaaS administration, data integration, and system configuration experience.
  • •Proven ability to manage multiple customers and competing priorities independently.
  • •Excellent written and verbal communication skills, including executive-level interactions.
Experience:SaaSBusiness continuityDisaster recoveryEmergency managementProfessional services
Skills:Stakeholder managementProblem-solvingCritical thinkingCustomer advocacy
Tech Stack:HTMLJavaScript

Company Brief

Everbridge
Provides critical event management and public warning solutions that help organizations detect, manage, and respond to incidents. Offers mass notification, incident management, and operational resilience tools for enterprises, government agencies, and healthcare providers.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Burlington, United States
Founded: 2002
WebsiteLinkedIn