Spa Receptionist

Kempinski
Beirut
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: certificationSkills: ["Customer service","People-oriented","Ethical","Persuasive","Quality-oriented","Well-presented"]

Welcome spa and wellness guests as the first and last point of contact, greeting visitors warmly, assisting with lockers/towels/bathrobes, and providing service and facility information. Manage memberships by promoting wellness center offerings and supporting new member applications. Handle spa cashier transactions and shift cash balancing, answer and route phone calls, coordinate bookings/cancellations with therapists, and complete daily/weekly/monthly reporting with proper handover to the next receptionist.

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Kempinski
Kempinski
2 days ago

Spa Receptionist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 29 minutes agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Welcome spa and wellness guests as the first and last point of contact, greeting visitors warmly, assisting with lockers/towels/bathrobes, and providing service and facility information. Manage memberships by promoting wellness center offerings and supporting new member applications. Handle spa cashier transactions and shift cash balancing, answer and route phone calls, coordinate bookings/cancellations with therapists, and complete daily/weekly/monthly reporting with proper handover to the next receptionist.
Location: Beirut
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Greets spa and wellness center visitors warmly, invites them to sign consultation forms, and creates a professional guest experience.
  • •Provides assistance (lockers, towels, bathrobes) and promptly answers questions about services and facilities.
  • •Promotes wellness center memberships, provides tours, and assists new members with membership applications.
  • •Handles spa cashier transactions (retail, daily spa revenue, guest fees) and balances the cash register at shift end.
  • •Receives phone calls, books or routes requests, coordinates bookings/cancellations with therapists, and completes daily/weekly/monthly reports with shift handovers.

Key Requirements

  • •Business Administration/Personal Assistant/Secretary Certificate is an advantage.
  • •Sales and/or customer service training is an advantage.
  • •Knowledge of Natural Therapies (preferable).
  • •One (1) year reception experience in an international SPA.
  • •Excellent local language (oral and written) and good English (oral and written) skills.
Experience:1+ yearsInternational hospitalitySpa & wellness
Education:Certification / Diploma
Skills:Customer servicePeople-orientedEthicalPersuasiveQuality-orientedWell-presented
Certifications:Business Administration/Personal Assistant/Secretary CertificateSales and/or customer service training
Languages:Local languageEnglish

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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