CUSTOMER FACING ANALYST III

The Kraft Heinz Company
São Paulo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Proactive communication","Process improvement","Cross-functional collaboration"]

Drive customer satisfaction with a logistics-focused approach, using customer KPIs and satisfaction feedback (e.g., “Advantage Survey”). Understand customer needs, resolve issues, and propose process improvements that enhance service to your portfolio. Lead daily, weekly, and monthly in-person/online meetings with customers and the sales team, analyze current processes, and coordinate with sales and logistics. Conduct frequent customer visits and support related logistics/customer service projects.

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The Kraft Heinz Company
The Kraft Heinz Company
1 month ago

CUSTOMER FACING ANALYST III

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Source: Company careers pageValidated by: Fursa AI
Last checked: 26 days agoStatus: Live

Job Summary

Drive customer satisfaction with a logistics-focused approach, using customer KPIs and satisfaction feedback (e.g., “Advantage Survey”). Understand customer needs, resolve issues, and propose process improvements that enhance service to your portfolio. Lead daily, weekly, and monthly in-person/online meetings with customers and the sales team, analyze current processes, and coordinate with sales and logistics. Conduct frequent customer visits and support related logistics/customer service projects.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Work with customers to improve service levels using KPIs and satisfaction research.
  • •Run in-person and online meetings with customers.
  • •Analyze current processes and propose improvements.
  • •Maintain proactive, efficient communication with sales and logistics teams.
  • •Participate in logistics and customer service projects.

Key Requirements

  • •Complete graduation in Administration, Engineering, IT, Operations Management, Supply Chain, Logistics, or related fields.
  • •3 years of experience in Supply Chain (with differentiated experience in Customer Service).
  • •Experience with SAP or other systems (preferred).
  • •Proven records optimizing Logistics and/or Customer Service processes.
  • •Experience with customer satisfaction research (e.g., Advantage Survey) is a plus.
Experience:3+ yearsSupply chainLogisticsCustomer service
Education:Bachelor's in Administration, Engineering, IT, Operations Management, Supply Chain, Logistics or related fields
Skills:CommunicationProblem-solvingProactive communicationProcess improvementCross-functional collaboration
Tech Stack:SAP

Company Brief

The Kraft Heinz Company
The Kraft Heinz Company is a global food and beverage company producing iconic packaged foods and condiments across categories like cheese, meals, condiments, and beverages, serving retail, foodservice, and consumer markets worldwide.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2015
WebsiteLinkedIn