CUSTOMER FACING ANALYST III
The Kraft Heinz Company
São Paulo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Proactive communication","Process improvement","Cross-functional collaboration"]Drive customer satisfaction with a logistics-focused approach, using customer KPIs and satisfaction feedback (e.g., “Advantage Survey”). Understand customer needs, resolve issues, and propose process improvements that enhance service to your portfolio. Lead daily, weekly, and monthly in-person/online meetings with customers and the sales team, analyze current processes, and coordinate with sales and logistics. Conduct frequent customer visits and support related logistics/customer service projects.
