Order to Cash Specialist - Americas and Export

Bose
United States
Workplace: OnsiteFull timeUSD 17.12 - 23.57 hourlyFunction: Product ManagementSkills: ["Attention to detail","Organizational skills","Communication","Customer service","Problem-solving"]

Execute day-to-day Order to Cash activities for dealer, distributor, and export customers across the Americas and Export markets. Manage order processing from entry to invoicing, including customer inquiries, credits, rebates, returns, and shipment coordination. Maintain accurate ERP customer master data and tracking reports, support Accounts Receivable dispute resolution, and partner with Sales, Logistics, Distribution, Finance, and Supply Planning to achieve on-time and accurate order fulfillment.

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Bose
Bose
1 day ago

Order to Cash Specialist - Americas and Export

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Last checked: 2 hours agoStatus: Live

Job Summary

Execute day-to-day Order to Cash activities for dealer, distributor, and export customers across the Americas and Export markets. Manage order processing from entry to invoicing, including customer inquiries, credits, rebates, returns, and shipment coordination. Maintain accurate ERP customer master data and tracking reports, support Accounts Receivable dispute resolution, and partner with Sales, Logistics, Distribution, Finance, and Supply Planning to achieve on-time and accurate order fulfillment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Enter and manage sales orders for dealer, distributor, demo, marketing/endorsement/trade show, and export customers; ensure accurate release and on-time shipment.
  • •Monitor open orders/backlog, resolve order holds and stock/credit blocks, and coordinate shipment scheduling with Logistics and Distribution.
  • •Respond to order, shipment, invoicing, and returns inquiries and support new customer onboarding and order flow setup.
  • •Generate invoices accurately and on time; process credits, rebills, pricing adjustments, and support pricing corrections with documentation validation.
  • •Process return authorizations, coordinate return shipments and export documentation, maintain tracking reports, and escalate recurring order/invoicing/shipping/credit issues.

Pay and Benefits

Salary: USD 17.12 - 23.57 hourly
Perks:Health Insurance401k

Key Requirements

  • •Experience in order management, customer service, sales administration, or order-to-cash operations.
  • •Experience supporting dealer, distributor, export, or B2B customers (preferred).
  • •Strong attention to detail and organizational skills for accurate order entry and reporting.
  • •ERP system experience (e.g., JDE, SAP).
  • •Ability to communicate effectively across Sales, Logistics, Finance, and Supply Chain teams; problem-solving and follow-through skills.
Skills:Attention to detailOrganizational skillsCommunicationCustomer serviceProblem-solving
Tech Stack:ERPJDESAP

Company Brief

Bose
Designs, manufactures, and sells high-fidelity audio equipment including headphones, speakers, home audio systems, and professional sound solutions. Known for research-driven innovation in acoustics and consumer audio products worldwide.
Industry: Consumer Electronics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Framingham, United States
Founded: 1964
WebsiteLinkedIn