Senior Customer Solutions Consultant

Unifonic
Riyadh
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Analytical thinking","Problem-solving","Ownership","Communication"]

Lead customer-facing solution consulting for cloud communications, partnering with sales, engineers, and support to drive digital transformation. Build and maintain strong customer relationships while advising CXOs and technology decision-makers. Support solution design, quotes, proposals, RFPs, demos, and pilots; troubleshoot deployment roadblocks and ensure successful adoption. Translate customer needs into workable solutions and coordinate technical handoffs to Customer Success for clean deal transitions.

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FursaFursa
Unifonic
Unifonic
2 days ago

Senior Customer Solutions Consultant

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead customer-facing solution consulting for cloud communications, partnering with sales, engineers, and support to drive digital transformation. Build and maintain strong customer relationships while advising CXOs and technology decision-makers. Support solution design, quotes, proposals, RFPs, demos, and pilots; troubleshoot deployment roadblocks and ensure successful adoption. Translate customer needs into workable solutions and coordinate technical handoffs to Customer Success for clean deal transitions.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and documentation.
  • •Build and maintain strong customer relationships, influencing long-term strategic direction and driving executive-level engagement with CXOs and technology decision-makers.
  • •Evaluate customers’ cloud communication strategy, recommend aligned solutions, remove deployment roadblocks, and ensure successful adoption with strong customer satisfaction.
  • •Build working knowledge of Unifonic’s conversational AI and omnichannel communications platform and support product demos, pilots, and best-practice efforts.
  • •Relay client feedback to Product, Sales, Support, and Development, and hand off won deals cleanly to the Customer Success team with clear context and configuration.

Pay and Benefits

Equity and Bonus:Equity
Perks:Remote WorkPaid LeaveEquityParental LeaveBirthday Off

Key Requirements

  • •4+ years of hands-on experience selling technology solutions, technical/solutions consulting, or customer-facing delivery in related industries such as SaaS, CPaaS, or telecommunications.
  • •Bachelor’s degree in Engineering, Computer Science, or another IT-related field.
  • •Ability to match product/service offerings to customer needs to create a positive customer experience.
  • •Ability to understand and troubleshoot customer needs, translating them into workable solutions.
  • •Fluency in Arabic and English, with strong writing/editing and verbal communication skills.
Experience:4+ yearsSaaSCPaaSTelecommunicationsCloud communications
Education:Bachelor's in Engineering, Computer Science, or another IT-related field
Skills:Interpersonal skillsAnalytical thinkingProblem-solvingOwnershipCommunication
Languages:ArabicEnglish
Tech Stack:Cloud communications platformsSMSVoiceWhatsAppEmailREST APIsJSONWebhooksSaaSCPaaSSolution architectureTechnical discoveryConversational AIChatbot platformsProduct demonstrationsProof of conceptCRMAPI integrationsDeployment support

Company Brief

Unifonic
Provides a customer communication platform that helps businesses send SMS, WhatsApp, voice, and other omnichannel messages through APIs and workflow tools. Serves enterprises seeking to automate marketing, support, and transactional communications across the Middle East and beyond.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2006
WebsiteLinkedIn