Spotify

1 week ago

Customer Success Manager, Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Own agency-focused customer success in Japan by building relationships, delivering ongoing education and enablement, and unlocking growth opportunities. Manage non-NAL advertiser campaigns end to end—from media planning through optimization and wrap-up—while serving as the primary contact for agency stakeholders. Use reporting and insights to improve performance, pitch expansion opportunities, and share market learnings internally.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build and maintain strong relationships with key agency stakeholders to expand Spotify’s presence in Japan.
•Deliver agency education and enablement via workshops, training sessions, and 1:1 meetings.
•Manage non-NAL campaigns, including media planning, setup, launch, optimization, and wrap-up.
•Act as the primary point of contact for agencies, handling requests and coordinating with internal and external stakeholders throughout the sales and campaign lifecycle.
•Use reporting and insights to monitor performance, identify expansion opportunities, and educate agencies on Spotify’s ad products and measurement solutions.

Key Requirements

•Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business.
•Minimum of 3 years of experience in digital media, planning and/or buying, preferably including biddable media strategies.
•Strong understanding of Japan’s media and agency landscape, with pre-existing relationships a plus.
•Strong understanding of advertising performance metrics and the advertising ecosystem.
•Excellent communication and presentation skills in Japanese and English, plus strong organization and ability to manage multiple priorities.

Experience:3+ yearsDigital mediaAdvertisingBiddable media

Education:Bachelor's

Skills:Relationship buildingCommunicationPresentationOrganizationCross-functional collaboration

Languages:JapaneseEnglish

Tech Stack:ExcelPowerPointCRMOMSAd servers

Company Brief

Spotify

Provides a music, podcast and audio streaming service offering on-demand access to millions of tracks and podcasts, personalized recommendations, and advertising and subscription-based tiers for listeners and creators worldwide.

Industry: Streaming Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 2006

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Spotify

1 week ago

Customer Success Manager, Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build and maintain strong relationships with key agency stakeholders to expand Spotify’s presence in Japan.
•Deliver agency education and enablement via workshops, training sessions, and 1:1 meetings.
•Manage non-NAL campaigns, including media planning, setup, launch, optimization, and wrap-up.
•Act as the primary point of contact for agencies, handling requests and coordinating with internal and external stakeholders throughout the sales and campaign lifecycle.
•Use reporting and insights to monitor performance, identify expansion opportunities, and educate agencies on Spotify’s ad products and measurement solutions.

Key Requirements

•Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business.
•Minimum of 3 years of experience in digital media, planning and/or buying, preferably including biddable media strategies.
•Strong understanding of Japan’s media and agency landscape, with pre-existing relationships a plus.
•Strong understanding of advertising performance metrics and the advertising ecosystem.
•Excellent communication and presentation skills in Japanese and English, plus strong organization and ability to manage multiple priorities.

Experience:3+ yearsDigital mediaAdvertisingBiddable media

Education:Bachelor's

Skills:Relationship buildingCommunicationPresentationOrganizationCross-functional collaboration

Languages:JapaneseEnglish

Tech Stack:ExcelPowerPointCRMOMSAd servers

Company Brief

Spotify

Industry: Streaming Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 2006

Glassdoor: 4.1

Website LinkedIn Glassdoor