Lead Operations Analyst, Commercial Card

KeyCorp
United States
Workplace: RemoteFull timeUSD 57,000 - 87,000 annuallyFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Organizational skills","Time management","Attention to detail"]

Own the end-to-end post-sales client experience for Commercial Card program modifications. Serve as the primary client point of contact, managing multiple modification projects simultaneously and coordinating with sales, FinTech partners, and back-office teams. Oversee configuration, training, and adoption of new solutions, lead stakeholder meetings, and drive on-time SLA fulfillment by managing risks, issues, and project changes while continually improving expertise in accounts payable payment solutions.

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FursaFursa
KeyCorp
KeyCorp
4 days ago

Lead Operations Analyst, Commercial Card

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own the end-to-end post-sales client experience for Commercial Card program modifications. Serve as the primary client point of contact, managing multiple modification projects simultaneously and coordinating with sales, FinTech partners, and back-office teams. Oversee configuration, training, and adoption of new solutions, lead stakeholder meetings, and drive on-time SLA fulfillment by managing risks, issues, and project changes while continually improving expertise in accounts payable payment solutions.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Oversee assigned Commercial Card modification packages, including configuration, training, and adoption of new solutions.
  • •Lead stakeholder meetings with sales, clients, vendor representatives, and partners to coordinate project delivery.
  • •Articulate client priorities and expectations, and create scoping and planning materials to manage stakeholder expectations.
  • •Drive on-time fulfillment of SLA commitments by promoting accountability, mitigating risks, and adapting to changes.
  • •Develop expertise in accounts payable payment products to close gaps between current solution capabilities and client needs.
Travel: Low travel

Pay and Benefits

Salary: USD 57,000 - 87,000 annually

Key Requirements

  • •Bachelor's Degree or equivalent work experience.
  • •Minimum 5 years in financial services.
  • •Minimum 3 years of Commercial Card experience.
  • •Experience managing client escalations.
  • •Strong analytical, communication, organizational, and time management skills, with attention to detail in a fast-paced environment.
Experience:5+ yearsFinancial servicesCommercial Card
Education:Bachelor's
Skills:CommunicationProblem-solvingOrganizational skillsTime managementAttention to detail
Tech Stack:Microsoft OfficeWordExcelPowerPointProjectPCsCSVERPText w/ delimiters

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn