Customer Success Manager

Tennr
New York
Workplace: OnsiteFull timeUSD 120,000 - 135,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Interpersonal skills","Stakeholder management","Problem-solving","Analytical thinking"]

Customer Success Manager at Tennr will own the customer relationship end-to-end, driving onboarding, adoption, and renewal while collaborating with Product and Engineering to translate customer needs into roadmap priorities. You’ll train customers, manage risk, and design tools and metrics to drive healthcare efficiency for large providers.

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FursaFursa
Tennr
Tennr
8 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Customer Success Manager at Tennr will own the customer relationship end-to-end, driving onboarding, adoption, and renewal while collaborating with Product and Engineering to translate customer needs into roadmap priorities. You’ll train customers, manage risk, and design tools and metrics to drive healthcare efficiency for large providers.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the end-to-end customer relationship — from onboarding through renewal and expansion — ensuring timely implementation and long-term success.
  • •Lead onboarding and training with a clear, outcome-driven strategy that drives adoption and aligns Tennr to customer goals.
  • •Build strong, trusted relationships across end users, admins, and executives; proactively manage risk and resolve issues with urgency and care.
  • •Develop and execute success plans tied to business value, tracking progress and evolving strategy as customer needs change.
  • •Collaborate with Product and Engineering to translate customer insights into roadmap priorities and shape future platform improvements.
Travel: Low travel

Pay and Benefits

Salary: USD 120,000 - 135,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth Insurance401kParental Leave

Key Requirements

  • •2+ years of experience in a Success, Account Management, Consulting, Investment Banking, or BizOps
  • •Self-starter with an entrepreneurial mindset
  • •Thrives in an unstructured startup environment
  • •Ability to multitask across multiple accounts and balance depth vs. breadth
  • •Proven experience leading complex, cross-functional projects and distilling intricate details into clear, actionable requirements
Experience:2+ yearsHealthcareHealthtech
Skills:CommunicationInterpersonal skillsStakeholder managementProblem-solvingAnalytical thinking
Languages:English
Tech Stack:Health score reportingDashboardsData analysis

Company Brief

Tennr
Tennr is a tennis-focused platform that helps players find opponents, book courts, discover coaching, and join local tennis events. It aims to simplify match-making and court access for recreational and competitive tennis enthusiasts.
Industry: Online Marketplaces
Website