NTT

1 month ago

Helpdesk Associate - ITIL

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, and processes. Log, update, and promptly escalate support issues. Support IT onboarding activities and collaborate with internal IT teams on system testing, integration, and maintenance. Help identify and implement improvements to processes and technology, learn other IT business areas, and troubleshoot issues across Windows 10, macOS, iOS, Android, and Google/Microsoft environments.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Discover and implement process and technology improvements, and learn other IT business areas.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service and strong stakeholder communication.
•Ability to troubleshoot, identify bugs, and resolve IT issues independently within a diverse global team.
•24/7 rotational shifts with week offs and work from office mandatory.
•IT software and hardware troubleshooting knowledge across Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environment.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:IT Service DeskITILWin 10Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT