Vanta

1 month ago

Director, Commercial Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead and scale the Commercial Customer Success function at a SaaS security company, owning strategy, operating model, and metrics. Build and scale partner CS motions, apply AI and automation to handle volume while maintaining high-touch relationships, develop leaders, and drive retention, adoption, and expansion across a commercial book of business.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Own the Commercial CS strategy and vision, translating company goals into functional priorities and a concrete operating plan.
•Build and scale Partner Customer Success, defining enablement and shared metrics for a scalable partner motion.
•Design an operating model that scales with AI and automation while preserving high-touch customer relationships.
•Lead and develop a team of CS managers and CSMs, setting the talent bar and building succession depth.
•Drive retention, adoption, and expansion metrics with a defined operating cadence and cross-functional alignment.

Pay and Benefits

Perks:Health InsuranceRemote Work401kParental Leave

Key Requirements

•Proven CS leadership at scale, with direct accountability for retention and expansion outcomes.
•Experience scaling Commercial CS motions for mid-market/commercial segments, balancing digital programs with high-touch motion.
•Partner or ecosystem experience: building or operating CS through partners, channel, or an ecosystem motion.
•Ability to define functional CS strategy and build methodology including playbooks, segmentation, and operating systems.
•Data-driven decision making with frameworks to run an operating cadence against clear KPIs.

Experience:SaaS

Skills:LeadershipStrategic thinkingCollaborationCoachingCommunication

Languages:English

Tech Stack:AIAutomation

Company Brief

Vanta

Provides automated security and compliance software that helps companies achieve and maintain SOC 2, ISO 27001, and other security certifications by continuously monitoring systems, controls, and evidence.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Vanta

1 month ago

Director, Commercial Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Own the Commercial CS strategy and vision, translating company goals into functional priorities and a concrete operating plan.
•Build and scale Partner Customer Success, defining enablement and shared metrics for a scalable partner motion.
•Design an operating model that scales with AI and automation while preserving high-touch customer relationships.
•Lead and develop a team of CS managers and CSMs, setting the talent bar and building succession depth.
•Drive retention, adoption, and expansion metrics with a defined operating cadence and cross-functional alignment.

Pay and Benefits

Perks:Health InsuranceRemote Work401kParental Leave

Key Requirements

•Proven CS leadership at scale, with direct accountability for retention and expansion outcomes.
•Experience scaling Commercial CS motions for mid-market/commercial segments, balancing digital programs with high-touch motion.
•Partner or ecosystem experience: building or operating CS through partners, channel, or an ecosystem motion.
•Ability to define functional CS strategy and build methodology including playbooks, segmentation, and operating systems.
•Data-driven decision making with frameworks to run an operating cadence against clear KPIs.

Experience:SaaS

Skills:LeadershipStrategic thinkingCollaborationCoachingCommunication

Languages:English

Tech Stack:AIAutomation

Company Brief

Vanta

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn