Support Specialist (Qazaqstan)

Yango
Anywhere
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Conflict management","Empathy","Independent work","Teamwork","Adaptability"]

Support users and drivers in critical situations for ride-hailing services via chat and phone. Respond to messages, make outbound calls, and handle complex, negative scenarios during trips by providing guidance on serious issues. The role requires managing conflicts professionally, maintaining focus during repetitive tasks, and working independently while collaborating with a team in a fully remote setup with structured onboarding and training.

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FursaFursa
Yango
Yango
1 month ago

Support Specialist (Qazaqstan)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support users and drivers in critical situations for ride-hailing services via chat and phone. Respond to messages, make outbound calls, and handle complex, negative scenarios during trips by providing guidance on serious issues. The role requires managing conflicts professionally, maintaining focus during repetitive tasks, and working independently while collaborating with a team in a fully remote setup with structured onboarding and training.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to user messages by chat.
  • •Make outbound calls to users and drivers.
  • •Handle complex and negative situations that arise.
  • •Provide guidance on serious issues during trips.

Pay and Benefits

Perks:Remote WorkHealth InsurancePaid Leave

Key Requirements

  • •Fluency in Kazakh and Russian, including business correspondence.
  • •High stress tolerance and the ability to manage conflicts professionally.
  • •Empathy and a genuine interest in helping others.
  • •Ability to work independently and responsibly.
  • •Ability to work in a team and learn continuously.
Skills:Conflict managementEmpathyIndependent workTeamworkAdaptability
Languages:KazakhRussian

Company Brief

Yango
Offers ride-hailing and mobility services through the Yango platform, operating in multiple markets including the UAE. The company provides app-based transportation and related digital services for consumers and drivers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2018
WebsiteLinkedIn