Strategic Partner Manager, EU

Gigs
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Negotiation","Communication","Emotional intelligence","Customer empathy","Collaboration"]

Strategic Account Manager at a fast-growing fintech-focused telecom platform. Own and grow the most strategic enterprise fintech relationships, balancing revenue targets with customer success, while coordinating cross-functionally to drive adoption, expansion, and long-term partnership value in a high-growth, product-led environment.

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Gigs
Gigs
9 months ago

Strategic Partner Manager, EU

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Last checked: 17 hours agoStatus: Live

Job Summary

Strategic Account Manager at a fast-growing fintech-focused telecom platform. Own and grow the most strategic enterprise fintech relationships, balancing revenue targets with customer success, while coordinating cross-functionally to drive adoption, expansion, and long-term partnership value in a high-growth, product-led environment.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own and grow strategic fintech accounts; negotiate renewals and expansions and identify new revenue streams to deliver measurable ROI for Gigs.
  • •Act as a trusted advisor by understanding customers’ businesses, use cases, KPIs, and guiding them as they scale into new markets, products, and geographies.
  • •Help design and refine processes in a high-growth environment to enable faster, smarter, and more sustainable growth for both Gigs and customers.
  • •Collaborate cross-functionally with Go-To-Market, Marketing, Support, Implementation, and Product to deliver seamless launches and best-in-class customer experiences from onboarding to renewal.
  • •Balance revenue targets with adoption and value delivery, bridging account management and customer success for long-term growth.
Travel: Low travel

Pay and Benefits

Perks:EquityHome OfficeLearning Budget

Key Requirements

  • •Experience managing enterprise accounts in B2B2C environments with large, complex customers serving millions of end users.
  • •Demonstrated commercial ownership, including carrying revenue targets, negotiating contracts, and tracking metrics (NRR, GRR, ARR).
  • •High-growth, product-led mindset with ability to thrive in a fast-scaling company where structure is still being built.
  • •Customer-first orientation with focus on impact, adoption, and value realization beyond renewals.
  • •Strong emotional intelligence and collaboration skills; ability to influence C-level stakeholders and work cross-functionally.
Experience:FintechTelecomSaaS
Skills:NegotiationCommunicationEmotional intelligenceCustomer empathyCollaboration
Languages:English

Company Brief

Gigs
Operates a blockchain-based marketplace and platform for musicians and fans, enabling NFT drops, digital collectibles, ticketing and fan engagement tools to monetize music, live events, and creator experiences using decentralized technologies.
Industry: Music Industry
Website