ServiceNow Business Process Consultant (Manager)

Huron
Chicago, Toronto
Workplace: RemoteFull timeUSD 145,000 - 170,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Analytical thinking","Communication","Collaboration","Relationship building","Problem-solving"]

Lead ServiceNow business process consulting across enterprise implementations by analyzing process data, troubleshooting issues, and defining future-state workflows. Facilitate workshops, develop user stories and acceptance criteria, and provide demonstrations of out-of-box ServiceNow capabilities across multiple modules. Support Agile and hybrid Waterfall/Scrum delivery, run standups, coordinate project activities, and help clients plan and execute end-to-end User Acceptance Testing. Coach teams while delivering automation initiatives using ServiceNow Agile 2.0 and Test Management 2.0.

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FursaFursa
Huron
Huron
1 day ago

ServiceNow Business Process Consultant (Manager)

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Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead ServiceNow business process consulting across enterprise implementations by analyzing process data, troubleshooting issues, and defining future-state workflows. Facilitate workshops, develop user stories and acceptance criteria, and provide demonstrations of out-of-box ServiceNow capabilities across multiple modules. Support Agile and hybrid Waterfall/Scrum delivery, run standups, coordinate project activities, and help clients plan and execute end-to-end User Acceptance Testing. Coach teams while delivering automation initiatives using ServiceNow Agile 2.0 and Test Management 2.0.
Location: Chicago, Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Analyze process data to identify trends, root causes, and opportunities to improve automation initiatives.
  • •Facilitate workshops and collaborative sessions to gather requirements and define future-state processes.
  • •Define and document user stories and acceptance criteria for ServiceNow solutions.
  • •Support client and project UAT planning and execution focused on end-to-end use cases.
  • •Assist with project planning, scheduling, tracking, status/risk documentation, and deliverable coordination in hybrid Waterfall/Scrum delivery.
Travel: Medium travel

Pay and Benefits

Salary: USD 145,000 - 170,000 annually
Perks:Health InsuranceDentalVision

Key Requirements

  • •3+ years as a ServiceNow Business Process Consultant in increasingly complex implementations, preferably with a ServiceNow Elite-level partner.
  • •6+ greenfield implementations of multiple ServiceNow modules as a business process consultant (including NowAssist and AI Agents).
  • •Current ServiceNow Certified System Administrator (CSA) certification (required).
  • •ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge (required).
  • •Agile 2.0 and Test Management 2.0 training (and/or multiple micro-certifications).
Experience:3+ years
Education:Bachelor's
Skills:Analytical thinkingCommunicationCollaborationRelationship buildingProblem-solving
Certifications:ServiceNow Certified System Administrator (CSA)ServiceNow Learning Business Process Analyst Practitioner badgeServiceNow Learning Business Process Analyst Professional badge
Tech Stack:ServiceNowPowerPointNowAssistAI AgentsCSMHRSDEnterprise Asset ManagementSPMGRCServiceNow Agile 2.0Test Management 2.0NowCreateAgileWaterfallScrumUser Acceptance Testing (UAT)

Company Brief

Huron
Huron is a global professional services firm providing consulting and advisory services across healthcare, higher education, life sciences, and commercial sectors, focusing on strategy, operations, technology, and financial transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2002
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn