Customer Acceptance & Delivery Manager

Airbus
Tianjin
Full timeFunction: Program & Project Management (PMO)Skills: ["Integrity","Risk management","Leadership","Customer focus","Cross-functional collaboration"]

Lead on-time, on-quality, and on-customer-satisfaction delivery of an aircraft fleet to airline customers and lessors by heading the Customer Acceptance & Delivery multi-functional team. Manage technical, industrial, certification, definition, planning, and contractual delivery risks across CAD, FAL, and delivery phases. Drive Go/No Go acceptance decisions, ensure customer information flow, and close customer satisfaction improvement loops after delivery.

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FursaFursa
Airbus
Airbus
4 days ago

Customer Acceptance & Delivery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead on-time, on-quality, and on-customer-satisfaction delivery of an aircraft fleet to airline customers and lessors by heading the Customer Acceptance & Delivery multi-functional team. Manage technical, industrial, certification, definition, planning, and contractual delivery risks across CAD, FAL, and delivery phases. Drive Go/No Go acceptance decisions, ensure customer information flow, and close customer satisfaction improvement loops after delivery.
Location: Tianjin
Employment Type: Full time · Permanent
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Lead aircraft customer acceptance and delivery by managing technical, industrial, certification, definition, planning, and contractual risks to meet delivery, cost, and customer satisfaction objectives.
  • •Manage aircraft risk management during CAD, coordinating with Final Assembly Line (FAL) and follow industrial, technical, and quality events through FAL and delivery.
  • •Own Go/No Go decisions at hand-over to delivery and drive mitigation and recovery actions through FAL, functions, and cross-plant management.
  • •Ensure continuity of the Fulfill Customer Order (FCO) process, including scheduling cabin compliance checks and certification walk-around checks, and closing timely actions.
  • •Lead customer satisfaction improvement (CSIP): gather feedbacks, organize post-delivery meetings for lessons learned, and maintain a feedback loop with customer service for continuous improvement.

Key Requirements

Skills:IntegrityRisk managementLeadershipCustomer focusCross-functional collaboration

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn