Specialist II North America Customer Care

Emerson
Philippines
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Independence","Proactivity"]

Own North America customer inquiries end-to-end, handling pre- and post-order requests including processing/canceling new and replacement orders and issuing credit adjustments within approval thresholds. Monitor and respond to calls and emails to meet service level, productivity, and efficiency targets. Resolve simple to complex customer issues, share workload with teammates, participate in team initiatives, and support the lead with identifying opportunities and challenges for continuous improvement.

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Emerson
Emerson
13 hours ago

Specialist II North America Customer Care

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own North America customer inquiries end-to-end, handling pre- and post-order requests including processing/canceling new and replacement orders and issuing credit adjustments within approval thresholds. Monitor and respond to calls and emails to meet service level, productivity, and efficiency targets. Resolve simple to complex customer issues, share workload with teammates, participate in team initiatives, and support the lead with identifying opportunities and challenges for continuous improvement.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.
  • •Resolve simple to complex customer issues and requests.
  • •Process and cancel new and replacement orders and issue credit adjustments within the assigned approval threshold.
  • •Provide backup support and workload sharing with other team members to help ensure effective customer care execution.
  • •Engage in team activities and assist the team lead with identifying team opportunities, challenges, and recommendations.

Pay and Benefits

Perks:Health InsuranceEmployee AssistanceParental LeavePaid LeaveHoliday Leave

Key Requirements

  • •Bachelor’s degree in any 4-year course.
  • •At least 2 years of working experience in customer service, preferably with a business-to-business background.
  • •Ability to work with minimal supervision.
  • •Strong interpersonal skills.
  • •Proficiency in Microsoft Office applications.
Education:Bachelor's
Skills:CommunicationInterpersonal skillsProblem-solvingIndependenceProactivity
Tech Stack:Microsoft OfficeOracleCRM FusionGenesysAppleton Access

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn