Assistant Manager Quality & Technical Support

Own daily tracking of quality “hot jobs” and drive resolution for end users by reporting quality issues with supporting data to factory and regional technical teams. Engage continuously with factory quality teams to improve quality, handle escalations, and explain issues technically to customers. Coordinate OEM warranty/out-of-warranty service support, guide vendors on SOPs and Trane standards, monitor COPQ, and deliver training to customers and internal teams across India.