Client Advisor

Hermes
Seoul
Workplace: OnsiteFull timeFunction: Consulting & AdvisoryExperience: 2-7 yearsSkills: ["Communication","Relationship building","Customer service","Problem-solving","Teamwork"]

Client Advisor serves Hermes Korea clients by understanding their needs, coordinating with internal teams to deliver best-in-class solutions, and acting as the voice of the client within the organization. The role involves daily client interactions, order generation in the backoffice, brand training, and ensuring exceptional service in a luxury retail context.

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Hermes
Hermes
4 months ago

Client Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Client Advisor serves Hermes Korea clients by understanding their needs, coordinating with internal teams to deliver best-in-class solutions, and acting as the voice of the client within the organization. The role involves daily client interactions, order generation in the backoffice, brand training, and ensuring exceptional service in a luxury retail context.
Location: Seoul
Workplace: Onsite
Employment Type: Full time · 10 months
Job Function: Consulting & Advisory

Key Responsibilities

  • •Serve clients via phone, online messenger, and email daily, addressing product, stock, store information, and online order questions
  • •Generate sales in the backoffice by creating client orders upon request (phone or written communication)
  • •Participate in regular brand, product, and service philosophy training to strengthen knowledge and skills
  • •Communicate with internal teams to develop solutions to client problems
  • •Provide excellent client service while representing Hermes as an ambassador and voice of the client within the CRC organization

Key Requirements

  • •2-7 years of experience in professional client service, preferably in luxury fashion, hospitality, or VIP financial service
  • •Mature ability to handle difficult clients and maintain a people-oriented service mindset
  • •Excellent communication skills and teamwork; able to work with internal teams to resolve client issues
  • •Strong proficiency in Excel and PowerPoint; highly organized with meticulous attention to detail
  • •Business level English is preferred and weekend work may be required
Experience:2-7 yearsLuxury fashionVIP financial serviceHospitalityCustomer service
Skills:CommunicationRelationship buildingCustomer serviceProblem-solvingTeamwork
Languages:EnglishKorean
Tech Stack:ExcelPowerPoint

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn