Care Advisor - German (Dublin, IE, D12 P651)

Allianz
Dublin
Workplace: OnsiteFull timeFunction: Consulting & AdvisorySkills: ["Communication","Multitasking","Problem-solving","Customer service","Organization"]

A multilingual Care Advisor role supporting customers in English and German from our Dublin site. You’ll handle queries on cover, claims and hospitalisation, coordinate with internal teams, maintain product knowledge, and ensure high-quality service with data governance awareness in a AI-driven environment.

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FursaFursa
Allianz
Allianz
6 months ago

Care Advisor - German (Dublin, IE, D12 P651)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

A multilingual Care Advisor role supporting customers in English and German from our Dublin site. You’ll handle queries on cover, claims and hospitalisation, coordinate with internal teams, maintain product knowledge, and ensure high-quality service with data governance awareness in a AI-driven environment.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Respond to queries regarding cover, claims, hospitalisation, complaints
  • •Maintain 24 hours turnaround for written communications and target 2% call abandon rate
  • •Multi-task daily workload and follow up on individual cases
  • •Develop extensive product knowledge to provide timely and accurate information
  • •Assist in coordinating hospital admissions, evacuations, repatriations and other cases as required

Key Requirements

  • •Experience in a customer focused role in an administrative capacity
  • •Previous experience in a call centre environment would be beneficial
  • •Experience working in a pressurized environment with tight deadlines
  • •Strong knowledge of Microsoft Office (Excel, Word)
  • •Fluency in English and German
Experience:InsuranceCustomer service
Skills:CommunicationMultitaskingProblem-solvingCustomer serviceOrganization
Languages:EnglishGerman
Tech Stack:Microsoft OfficeExcelWord

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn