Staff Platform Manager, AI Personalization

Airbnb
United States
Workplace: RemoteFull timeUSD 200,000 - 240,000 annuallyFunction: Data Science & Machine LearningExperience: 9+ yearsEducation: mastersSkills: ["Leadership","Communication","Collaboration","Strategic thinking","Influencing"]

Lead the product strategy and execution for AI Personalization across Airbnb’s customer support ecosystem, owning the full-stack personalization platform from retrieval systems to the consumer-facing AI experience. Define multi-year roadmaps, collaborate with ML/engineering/data science/design, and drive metrics-driven experimentation to continuously improve AI-driven guest and host interactions.

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FursaFursa
Airbnb
Airbnb
3 months ago

Staff Platform Manager, AI Personalization

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead the product strategy and execution for AI Personalization across Airbnb’s customer support ecosystem, owning the full-stack personalization platform from retrieval systems to the consumer-facing AI experience. Define multi-year roadmaps, collaborate with ML/engineering/data science/design, and drive metrics-driven experimentation to continuously improve AI-driven guest and host interactions.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Lead the product strategy and execution for AI Personalization across Airbnb’s CS Platform
  • •Own the product roadmap across ML models, signals, schemas, and prompt optimization to ensure the right information reaches the model in the most effective form
  • •Drive personalization experiment design and measurement: define KPIs (self-solve rate, personalization coverage, citation accuracy), lead experiment design, and translate results into clear product decisions
  • •Collaborate with ML engineers to shape requirements for accuracy, latency, and scalability improvements
  • •Scale personalization infrastructure across Airbnb’s AI surfaces, ensuring the platform is extensible enough to serve each modality’s unique needs

Pay and Benefits

Salary: USD 200,000 - 240,000 annually
Equity and Bonus:Equity
Perks:Travel AllowanceAnnual BonusEquity

Key Requirements

  • •9+ years of industry experience with a BS/Masters OR 6+ years with a PhD, with deep expertise in AI/ML-powered platforms at consumer scale
  • •Strong working knowledge of personalization systems, contextual data retrieval, and LLM architectures - you can engage credibly with ML engineers on topics like RAG, retrieval optimization, and context engineering tradeoffs
  • •Track record of building and shipping foundational platform products that power multiple downstream experiences and surfaces
  • •Experience designing and interpreting A/B experiments and online experiment frameworks; ability to own end-to-end metrics strategy for complex AI systems
  • •Strong capacity to synthesize ambiguous signals into clear, prioritized product decisions
Experience:9+ yearsAIMLPersonalizationLLMRetrievalRAG
Education:Master's
Skills:LeadershipCommunicationCollaborationStrategic thinkingInfluencing
Languages:English
Tech Stack:RAGRetrievalLLMPrompt designMLAI

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn