Partner Program Manager - TNS

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Communication","Stakeholder management","Cross-functional collaboration","Data analysis","Planning"]

Own partner program execution within the Regional Partner Success team by managing day-to-day partner relationships, aligning cross-functionally on delivery goals, and running internal planning forums and global performance reviews. Lead QBRs and KPI tracking, drive quality improvement actions with moderation teams, and provide performance development for underperformers. Also manage partner FTE planning and deliver data-driven insights to internal stakeholders, including scorecard contributions.

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FursaFursa
TikTok
TikTok
1 day ago

Partner Program Manager - TNS

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own partner program execution within the Regional Partner Success team by managing day-to-day partner relationships, aligning cross-functionally on delivery goals, and running internal planning forums and global performance reviews. Lead QBRs and KPI tracking, drive quality improvement actions with moderation teams, and provide performance development for underperformers. Also manage partner FTE planning and deliver data-driven insights to internal stakeholders, including scorecard contributions.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Manage day-to-day partner relationships and resolve operational or wellbeing issues.
  • •Collaborate with internal teams to align on delivery goals and share partner feedback.
  • •Drive planning and execution of internal workshops and global performance reviews (e.g., WBRs).
  • •Lead QBRs, track KPIs, and provide input into scorecards.
  • •Recommend and align quality actions to meet standards, including performance development and action planning for underperforming team members.

Key Requirements

  • •5+ years of experience in program management, operations, or vendor/partner management.
  • •5+ years of people management experience to lead and develop high-performing teams.
  • •Strong communication and stakeholder management across internal and external audiences.
  • •Experience working with BPOs or in a vendor-supported service model.
  • •Proficiency in planning, coordinating, and executing multi-stakeholder initiatives, including partner data analysis for actionable insights.
Experience:5+ yearsProgram managementOperationsVendor/partner managementPeople managementBPOVendor-supported servicesTech/platform-driven organizations
Skills:CommunicationStakeholder managementCross-functional collaborationData analysisPlanning
Tech Stack:Gen AILLMQuality data measurementScorecardsSOW governanceWorkforce planning tools

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn