4 weeks ago

Customer Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the primary liaison between service customers and CarMax technicians, providing a transparent, trustworthy experience throughout vehicle service and repair. Greet customers, manage incoming calls with timely vehicle updates, and create/process accurate repair orders with proper routing and documentation review before invoicing. Consult customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims. Handle service payments and support EH&S compliance in a fast-paced environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver outstanding customer service by greeting service customers warmly and professionally.
•Manage service communications by assisting with incoming calls and providing timely vehicle status updates.
•Create and process repair orders accurately, ensuring proper routing and reviewing/finalizing repair documentation before invoicing.
•Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
•Handle service payments and cash management with precision and integrity while following EH&S requirements and maintaining a clean work area.

Pay and Benefits

Salary: USD 23.6 hourly

Perks:Paid LeaveHoliday Pay

Key Requirements

•Exceptional communication and interpersonal skills in person and over the phone.
•Strong customer service focus to deliver an iconic customer experience.
•Ability to read, interpret, and maintain accurate records using intermediate computer skills.
•Collaborate effectively across departments.
•Ability to perform multiple tasks in a fast-paced environment and work flexible shifts, including nights, weekends, and holidays.

Skills:CommunicationInterpersonal skillsCustomer serviceCollaborationMultitaskingSafety complianceCash handling

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Customer Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver outstanding customer service by greeting service customers warmly and professionally.
•Manage service communications by assisting with incoming calls and providing timely vehicle status updates.
•Create and process repair orders accurately, ensuring proper routing and reviewing/finalizing repair documentation before invoicing.
•Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
•Handle service payments and cash management with precision and integrity while following EH&S requirements and maintaining a clean work area.

Pay and Benefits

Salary: USD 23.6 hourly

Perks:Paid LeaveHoliday Pay

Key Requirements

•Exceptional communication and interpersonal skills in person and over the phone.
•Strong customer service focus to deliver an iconic customer experience.
•Ability to read, interpret, and maintain accurate records using intermediate computer skills.
•Collaborate effectively across departments.
•Ability to perform multiple tasks in a fast-paced environment and work flexible shifts, including nights, weekends, and holidays.

Skills:CommunicationInterpersonal skillsCustomer serviceCollaborationMultitaskingSafety complianceCash handling

Company Brief

CarMax

Industry: Automotive

Website