Stage Experience Lead - Full Time

Sephora
Canada
Workplace: OnsiteFull timeCAD 22.2 - 26.1 hourlyFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Communication","Influencing","Team building","Training","Coaching"]

Oversee all sales-floor departments within a Sephora location, ensuring on-stage cast follow the selling model and deliver outstanding client service. Lead timely responses to client feedback by department, support training on Client Interactive Technology, and help drive in-store events to meet store goals. Coach performance within your assigned area, participate in check-ins, and use store sales insights to identify business opportunities.

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FursaFursa
Sephora
Sephora
1 day ago

Stage Experience Lead - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Oversee all sales-floor departments within a Sephora location, ensuring on-stage cast follow the selling model and deliver outstanding client service. Lead timely responses to client feedback by department, support training on Client Interactive Technology, and help drive in-store events to meet store goals. Coach performance within your assigned area, participate in check-ins, and use store sales insights to identify business opportunities.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee all sales floor departments within the assigned Sephora location, including areas such as Beauty, Skincare, Fragrance & Haircare.
  • •Ensure on-stage cast properly execute Sephora’s selling model and provide outstanding client service.
  • •Support timely response to client feedback per department and help action client-related issues.
  • •Support training of World selling cast on Client Interactive Technology and assist with maintaining client-interaction standards.
  • •Coach performance management situations within your assigned area and participate in regular check-ins with direct reports.

Pay and Benefits

Salary: CAD 22.2 - 26.1 hourly

Key Requirements

  • •1–3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • •Excellent verbal and written communication skills, with the ability to influence business partners at all levels.
  • •Proven ability to create teams by attracting and identifying talented store leaders.
  • •Ability to train and develop cast to drive sales and deliver outstanding client service.
  • •Comfort coaching performance management situations and delivering timely feedback for improvement.
Experience:1-3 yearsRetailBeauty
Skills:CommunicationInfluencingTeam buildingTrainingCoaching
Tech Stack:Client Interactive Technology

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn