Reservation Supervisor (Syria, SY)

Power International Holding
Syria
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Resilience","Quality","Customer service","Communication","Agility"]

Supervise hotel reservations for sales and marketing, ensuring all booking requests are processed professionally and efficiently. Lead and support reservation agents, maintain accurate awareness of availability and demand, and handle guest reservation requests with prompt service. Monitor phone and online booking channels, manage tentative/provisional bookings and deposits, update systems (PMS/ERP) immediately for changes, and track cancellations/no-shows across OTAs while enforcing credit and billing policies.

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Power International Holding
Power International Holding
2 days ago

Reservation Supervisor (Syria, SY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Supervise hotel reservations for sales and marketing, ensuring all booking requests are processed professionally and efficiently. Lead and support reservation agents, maintain accurate awareness of availability and demand, and handle guest reservation requests with prompt service. Monitor phone and online booking channels, manage tentative/provisional bookings and deposits, update systems (PMS/ERP) immediately for changes, and track cancellations/no-shows across OTAs while enforcing credit and billing policies.
Location: Syria
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as the main resource for reservation agents with technical support and customer satisfaction guidance.
  • •Monitor and communicate availability status (open/on request/closed) and track high-demand dates to reservation and Front Office teams.
  • •Respond to guest reservation requests promptly and ensure accurate guest service.
  • •Track reservations across online channels (hotel website, OTA, GDS, third parties), manually processing failed bookings when needed.
  • •Update booking changes in the property management system and coordinate deposits/guarantees, cancellations, no-shows, and credits across OTAs while following hotel/company credit policies.

Key Requirements

  • •5+ years working experience, including 3 years relevant reservation experience.
  • •Strong knowledge of hotel guest rooms, rates, promotions, amenities, and hotel facilities and services.
  • •Excellent communication skills with good levels of written and spoken English.
  • •ERP knowledge; SAP functional skills are required for success in the role.
  • •Demonstrated leadership and customer-focused reservation management capabilities.
Experience:5+ yearsHotelGCC
Education:Bachelor's in Bachelor's
Skills:LeadershipResilienceQualityCustomer serviceCommunicationAgility
Languages:English
Tech Stack:SAPERPPMSOTAGDSProperty management system

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website