Sachbearbeiter Kundenservice Leben (m/w/d)

Allianz
Leipzig
Full timeFunction: Administration & Executive AssistanceEducation: certificationSkills: ["Teamwork","Communication","Empathy","Time flexibility","Customer orientation"]

Handle customer and intermediary inquiries for life insurance cases, ensuring timely, complete resolution according to Allianz service standards. Contribute to accurate, service- and profitability-oriented processing, collaborate with specialist teams, and support sales and policyholder retention through customer outreach and inbound/outbound campaigns. Process complaints and manage more complex cases with direct customer contact at the Leipzig location.

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FursaFursa
Allianz
Allianz
1 week ago

Sachbearbeiter Kundenservice Leben (m/w/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Handle customer and intermediary inquiries for life insurance cases, ensuring timely, complete resolution according to Allianz service standards. Contribute to accurate, service- and profitability-oriented processing, collaborate with specialist teams, and support sales and policyholder retention through customer outreach and inbound/outbound campaigns. Process complaints and manage more complex cases with direct customer contact at the Leipzig location.
Location: Leipzig
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Provide customer- and intermediary-oriented, case-closing answers and process customer concerns and business processes in line with Allianz life insurance service standards.
  • •Support accurate execution of tasks with a focus on profitability, customers, and service while adhering to Allianz service and communication standards.
  • •Coordinate and collaborate appropriately with the responsible specialist unit.
  • •Contact customers as part of sales support and policyholder retention measures.
  • •Process complaints and handle more complex cases, including direct customer contact; participate in test fields and special outbound/inbound campaigns.

Pay and Benefits

Perks:Health InsurancePensionEquity

Key Requirements

  • •Completed training as a Kaufmann für Versicherungen und Finanzen (m/w/d) or an equivalent commercial qualification or relevant professional experience with reliable handling of customer inquiries and business processes.
  • •Practical experience and reliability in processing customer inquiries and unit processes.
  • •Confident handling of provided EDV systems and an affinity for working with AI (KI).
  • •Teamwork skills and time flexibility within service times.
  • •Strong communication, empathy, and a pronounced customer and service orientation.
Experience:InsuranceLife insuranceCustomer service
Education:Certification / Diploma in Kaufmann für Versicherungen und Finanzen
Skills:TeamworkCommunicationEmpathyTime flexibilityCustomer orientation
Tech Stack:EDV-SystemeKI

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn