Stanley Black & Decker

1 month ago

Onsite Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide on-site technical support as part of the CribMaster team, including repairing or replacing faulty hardware and installing/reprogramming required software. Troubleshoot and test solutions, perform routine preventive maintenance, document work in a customer ticketing system, and follow up with customers after implementation. Support entry-level hardware and related computer issues for Automated Tool Room, RFID, and CribMaster applications, while learning CribMaster and ATR setup and troubleshooting.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Repair, substitute, or replace faulty hardware and perform installation/reinstallation or reprogramming of software as needed.
•Test and conduct error checking of solutions, and perform routine preventive maintenance on machines and software.
•Document completed work in the customer ticketing system.
•Follow up with customers after solutions are implemented.
•Provide entry-level support for hardware and CribMaster-related issues, including Automated Tool Room and RFID computer problems.

Pay and Benefits

Perks:Health InsuranceDentalLife InsuranceVisionDisability401kEquityPaid Leave

Key Requirements

•Experience working with mechanical, electrical, and software and practical knowledge of assembly, disassembly, and maintenance of hardware components.
•Ability to learn CribMaster hardware components and become familiar with manufacturing and inventory (a plus).
•Ability to learn installation and setup of CribMaster and ATR applications and troubleshoot hardware and software components.
•Mechanical knowledge of tools for hardware repairs and ability to lift up to 50 lbs.
•Bachelor’s degree or two years of work experience troubleshooting customers in a technical environment; basic knowledge of Microsoft Windows and HP PC hardware; ability to pass a Government Secret Clearance.

Education:Bachelor's

Skills:Customer supportTroubleshootingLearning agilityPreventive maintenanceDocumentation

Tech Stack:Microsoft WindowsHP PC hardwareCribMasterAutomated Tool RoomATR applicationsRFIDCustomer ticketing system

Eligibility

Security Clearance:Government Secret

Company Brief

Stanley Black & Decker

Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New Britain, United States

Founded: 2010

Glassdoor: 3.5

Website

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Stanley Black & Decker

1 month ago

Onsite Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Repair, substitute, or replace faulty hardware and perform installation/reinstallation or reprogramming of software as needed.
•Test and conduct error checking of solutions, and perform routine preventive maintenance on machines and software.
•Document completed work in the customer ticketing system.
•Follow up with customers after solutions are implemented.
•Provide entry-level support for hardware and CribMaster-related issues, including Automated Tool Room and RFID computer problems.

Pay and Benefits

Perks:Health InsuranceDentalLife InsuranceVisionDisability401kEquityPaid Leave

Key Requirements

•Experience working with mechanical, electrical, and software and practical knowledge of assembly, disassembly, and maintenance of hardware components.
•Ability to learn CribMaster hardware components and become familiar with manufacturing and inventory (a plus).
•Ability to learn installation and setup of CribMaster and ATR applications and troubleshoot hardware and software components.
•Mechanical knowledge of tools for hardware repairs and ability to lift up to 50 lbs.
•Bachelor’s degree or two years of work experience troubleshooting customers in a technical environment; basic knowledge of Microsoft Windows and HP PC hardware; ability to pass a Government Secret Clearance.

Education:Bachelor's

Skills:Customer supportTroubleshootingLearning agilityPreventive maintenanceDocumentation

Tech Stack:Microsoft WindowsHP PC hardwareCribMasterAutomated Tool RoomATR applicationsRFIDCustomer ticketing system

Eligibility

Security Clearance:Government Secret

Company Brief

Stanley Black & Decker

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New Britain, United States

Founded: 2010

Glassdoor: 3.5

Website