Credit Specialist (m/f/d) Call Center (Vollzeit- und Teilzeitoptionen sind möglich), Frankfurt am Main

American Express
Germany
Workplace: HybridFull timeFunction: Banking, Lending & CreditEducation: certificationSkills: ["Communication","Negotiation","Interpersonal skills","Customer focus","Risk awareness"]

Handle outbound/inbound phone interactions in a call-center environment to provide credit service to customers with high-volume spending. You will gather and assess customer financial information, proactively compile customer expectations, and balance customer requests against credit risk policies. Own daily risk-management tasks, including managing spending limits, preparing/obtaining approvals, and pursuing overdue balances while forecasting future spending expectations.

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FursaFursa
American Express
American Express
2 days ago

Credit Specialist (m/f/d) Call Center (Vollzeit- und Teilzeitoptionen sind möglich), Frankfurt am Main

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Handle outbound/inbound phone interactions in a call-center environment to provide credit service to customers with high-volume spending. You will gather and assess customer financial information, proactively compile customer expectations, and balance customer requests against credit risk policies. Own daily risk-management tasks, including managing spending limits, preparing/obtaining approvals, and pursuing overdue balances while forecasting future spending expectations.
Location: Germany
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Conduct daily service-oriented phone calls in a call-center setting to understand customers’ financial arrangements and requirements.
  • •Proactively compile customer financial data and expectations regarding spending behavior.
  • •Assess and balance customer requests in line with credit/risk policies.
  • •Manage customer spending limits and perform risk analysis, including preparing and obtaining approvals.
  • •Follow up on overdue balances and manage expectations for customers’ future spending.

Pay and Benefits

Perks:Annual BonusPensionRemote WorkGym MembershipLearning Budget

Key Requirements

  • •Experience in customer service / call center work
  • •Strong negotiation and relationship-management skills to achieve win-win outcomes
  • •Very good communication skills in German and English (written and spoken)
  • •Ability to learn a range of technical and role-specific knowledge
  • •Completed vocational training (commercial field preferred); open to career changers
Education:Certification / Diploma in Vocational training (commercial field preferred)
Skills:CommunicationNegotiationInterpersonal skillsCustomer focusRisk awareness
Languages:GermanEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn