Absence Administrator Support

Serco
United Kingdom
Workplace: HybridContractGBP 26,298+ annuallyFunction: Administration & Executive AssistanceSkills: ["Communication","Customer service","Stakeholder management","Organisational skills","Confidentiality"]

Support absence and attendance management for employees and managers within a MyHR Shared Services team. You’ll provide first-line support for absence enquiries via email and case systems, accurately maintain sickness, family leave, and other authorised absence records in the GoodShape system, and ensure data is handled in line with GDPR and company policies. The role also involves stakeholder communication and administration such as filing.

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FursaFursa
Serco
Serco
2 days ago

Absence Administrator Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support absence and attendance management for employees and managers within a MyHR Shared Services team. You’ll provide first-line support for absence enquiries via email and case systems, accurately maintain sickness, family leave, and other authorised absence records in the GoodShape system, and ensure data is handled in line with GDPR and company policies. The role also involves stakeholder communication and administration such as filing.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Contract · Permanent
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Provide first-line administrative support for absence management enquiries via email and case management systems.
  • •Support managers and employees with absence-related queries and escalate complex cases when appropriate.
  • •Accurately record and maintain sickness absence, family leave, and other authorised absences in the GoodShape system and HR databases.
  • •Ensure all absence records are maintained in accordance with GDPR and company policies.
  • •Handle administration such as document filing and support the People Services team to deliver a high-quality customer experience.

Pay and Benefits

Salary: GBP 26,298 annually
Perks:PensionAnnual Leave

Key Requirements

  • •Strong communication skills (verbal and written).
  • •Excellent customer service and stakeholder management skills.
  • •Good organisational and time-management skills, able to manage multiple priorities and meet deadlines.
  • •Ability to maintain confidentiality and handle sensitive employee information.
  • •Understanding of GDPR and data protection requirements, with experience using Microsoft Office (Outlook, Word, Excel) and prior HR/administrative shared services experience.
Experience:HRShared Services
Skills:CommunicationCustomer serviceStakeholder managementOrganisational skillsConfidentiality
Tech Stack:GoodShapeMicrosoft OfficeOutlookWordExcelGDPR

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn