Customer Success Manager

Qureos
New York
Workplace: OnsiteFull timeUSD 30,000 - 43,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Interpersonal skills","Presentation skills","Problem-solving","Organizational skills","Customer focus","Teamwork","Collaboration"]

Own customer outcomes by serving as the primary point of contact for a dedicated portfolio. Manage the full customer lifecycle—from onboarding and implementation through renewal—while monitoring customer health to reduce churn. Drive adoption by educating clients on new features, leading business reviews, and translating feedback into actionable insights for product and development teams. Coordinate with sales and support to deliver a seamless customer experience.

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FursaFursa
Qureos
Qureos
3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Own customer outcomes by serving as the primary point of contact for a dedicated portfolio. Manage the full customer lifecycle—from onboarding and implementation through renewal—while monitoring customer health to reduce churn. Drive adoption by educating clients on new features, leading business reviews, and translating feedback into actionable insights for product and development teams. Coordinate with sales and support to deliver a seamless customer experience.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary point of contact for a dedicated portfolio of clients, building trust and rapport.
  • •Manage the entire customer lifecycle, from onboarding and implementation to renewal.
  • •Proactively monitor customer health, identify potential risks, and develop strategies to mitigate churn.
  • •Educate clients on new features and best practices to drive product adoption and engagement.
  • •Conduct regular business reviews and gather/analyse customer feedback to share insights with product and development teams.

Pay and Benefits

Salary: USD 30,000 - 43,000 annually
Perks:Health InsurancePaid Leave

Key Requirements

  • •Proven experience in a Customer Success, Account Management, or similar client-facing role.
  • •Exceptional communication, interpersonal, and presentation skills.
  • •Strong problem-solving abilities with a talent for finding creative solutions.
  • •Excellent organisational skills and ability to manage multiple priorities effectively.
  • •Experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.
Education:Bachelor's
Skills:CommunicationInterpersonal skillsPresentation skillsProblem-solvingOrganizational skillsCustomer focusTeamworkCollaboration
Tech Stack:CRM softwareSalesforceHubSpot

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn