Manager, Machine Learning

Yum! Brands
Colombia
Workplace: HybridFull timeFunction: Data Science & Machine LearningEducation: bachelorsSkills: ["Leadership","Mentorship","Continuous improvement","Problem-solving","Communication"]

Lead a 24/7 AI Operations team across Vietnam and Colombia, ensuring reliable, scalable production performance for AI/ML systems. Build and maintain operational playbooks, incident response processes, and SLA-driven monitoring. Partner with data science and engineering teams to define operational support for AI architectures, support onboarding, and drive automation. In parallel, coordinate initial Asia execution for KFC by shaping an executable AI initiative portfolio and mobilizing distributed ML engineering resources.

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FursaFursa
Yum! Brands
Yum! Brands
8 hours ago

Manager, Machine Learning

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead a 24/7 AI Operations team across Vietnam and Colombia, ensuring reliable, scalable production performance for AI/ML systems. Build and maintain operational playbooks, incident response processes, and SLA-driven monitoring. Partner with data science and engineering teams to define operational support for AI architectures, support onboarding, and drive automation. In parallel, coordinate initial Asia execution for KFC by shaping an executable AI initiative portfolio and mobilizing distributed ML engineering resources.
Location: Colombia
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Build, lead, and manage a distributed 24/7 AI Operations team across Vietnam and Colombia to monitor and address AI system issues.
  • •Create and maintain operational playbooks, incident response processes, and SLA adherence for issue response and resolution.
  • •Partner with data scientists, AI engineers, and MLEs to understand AI architectures and define operational support requirements.
  • •Support onboarding by integrating AI systems, data pipelines, and operational processes into new stores, then transition to steady-state operations.
  • •Coordinate Asia AI execution for priority KFC markets by assessing global AI capabilities, shaping executable initiatives, and aligning delivery with global and regional AI leaders.

Pay and Benefits

Perks:Annual LeaveRemote WorkHealth InsurancePaid LeaveAnnual Bonus

Key Requirements

  • •Bachelor's or Master's degree in Computer Science, AI, Engineering, or a related field.
  • •5+ years of experience in AI/ML operations, MLOps, or DevOps, with at least 2 years in a leadership role.
  • •Proven experience managing 24/7 operations teams and establishing operational processes at scale.
  • •Strong understanding of AI/ML systems, pipelines, and monitoring frameworks, including incident response.
  • •Hands-on experience with monitoring/incident tools (e.g., Prometheus, Grafana, Datadog, PagerDuty) and familiarity with cloud/container platforms (AWS, GCP, Azure; Kubernetes, Docker).
Experience:AI/ML operationsMLOpsDevOpsDistributed teamsIncident response
Education:Bachelor's
Skills:LeadershipMentorshipContinuous improvementProblem-solvingCommunication
Languages:English
Tech Stack:PrometheusGrafanaDatadogPagerDutyPythonBashMLflowSageMakerKubeflowAWSGCPAzureKubernetesDocker

Company Brief

Yum! Brands
Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Louisville, United States
Founded: 1997
Glassdoor
Glassdoor: 3.7
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