Head of Business Operations Program Management (Director of BOPM)

Thumbtack
United States
Workplace: RemoteFull timeUSD 202,300 - 322,000 annuallyFunction: Business OperationsSkills: ["Strategic thinking","Systems thinking","Executive communication","Cross-functional collaboration","People leadership"]

Own and continuously improve Thumbtack’s operating model and operating rhythms, running annual and quarterly planning, budgeting, and business reviews. Lead executive forums and decision cadences that keep leadership, senior directors, and cross-functional teams aligned. Drive strategic change initiatives such as AI adoption by stitching together product, finance, people, and communications. Lead a small BOPM crew and translate complex strategy into clear memos, decks, and org-wide narratives that mobilize execution.

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Thumbtack
Thumbtack
1 year ago

Head of Business Operations Program Management (Director of BOPM)

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Last checked: 14 hours agoStatus: Live

Job Summary

Own and continuously improve Thumbtack’s operating model and operating rhythms, running annual and quarterly planning, budgeting, and business reviews. Lead executive forums and decision cadences that keep leadership, senior directors, and cross-functional teams aligned. Drive strategic change initiatives such as AI adoption by stitching together product, finance, people, and communications. Lead a small BOPM crew and translate complex strategy into clear memos, decks, and org-wide narratives that mobilize execution.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Define and continuously improve Thumbtack’s operating model using lightweight frameworks that remove friction.
  • •Run annual and quarterly planning, budgeting, road-mapping, and business reviews to keep teams aligned and accountable.
  • •Orchestrate Executive Team and Senior Director+ meetings, offsites, and decision forums with clear next steps and context flow.
  • •Lead cross-company strategic initiatives (starting with AI adoption), coordinating product, finance, people, and communications.
  • •Lead the BOPM team and partner with Internal Comms to shape org-wide narratives and drive cascading “why/what/how” alignment.

Pay and Benefits

Salary: USD 202,300 - 322,000 annually

Key Requirements

  • •Lead company-wide planning and operating rhythms in fast-moving tech environments, using simple, scrappy systems.
  • •Bring an executive-level POV that can constructively challenge leadership and improve decision-making.
  • •Demonstrate strong executive communication through written docs, memos, board updates, and planning decks.
  • •Build and lead small, high-impact teams with a people-first approach that supports experimentation and feedback.
  • •Have practical AI fluency, tracking the AI ecosystem and identifying automation opportunities that improve speed and decisions.
Experience:Tech
Skills:Strategic thinkingSystems thinkingExecutive communicationCross-functional collaborationPeople leadership
Tech Stack:AI tools

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn