Team Lead, Market Operations - Grand Rapids, MI

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Coaching","Problem-solving","Presentation"]

Run the local Carvana market hub, owning end-to-end operations from market launch through logistics and ongoing performance. Lead and develop a team of Customer Advocates by hiring, onboarding, coaching, and driving performance check-ins and goals. Monitor trends, produce regular reports for upper management, resolve complex customer-facing issues, and support hands-on delivery operations to ensure a strong customer experience.

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FursaFursa
Carvana
Carvana
5 days ago

Team Lead, Market Operations - Grand Rapids, MI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 minute agoStatus: Live

Job Summary

Run the local Carvana market hub, owning end-to-end operations from market launch through logistics and ongoing performance. Lead and develop a team of Customer Advocates by hiring, onboarding, coaching, and driving performance check-ins and goals. Monitor trends, produce regular reports for upper management, resolve complex customer-facing issues, and support hands-on delivery operations to ensure a strong customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, owning market launch, operations, logistics, branding, team engagement, and market success.
  • •Interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance to support success.
  • •Develop the team through feedback, performance check-ins, and goal setting to improve performance and skills.
  • •Generate and monitor regular reports and present updates to upper management.
  • •Be the go-to expert and actively jump in to support delivery and resolve complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401kWellness Stipend

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Experience with strategic planning and process improvement, guiding teams to exceed goals.
  • •Strong interpersonal and leadership skills with the ability to diagnose and solve problems while maintaining a customer focus.
Experience:5+ yearsCustomer serviceLogistics
Education:Bachelor's
Skills:LeadershipInterpersonal skillsCoachingProblem-solvingPresentation
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn