Application Support and Maintenance - Healthcare Provider (Payroll and Labor Analytics)

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Education: bachelorsSkills: ["Troubleshooting","Problem-solving","Coordination"]

Provide L2/L3 operational support for the Teladoc Telehealth Platform and its integrations, ensuring high availability through monitoring, incident management, and root-cause troubleshooting. Support API and interface transaction monitoring, manage deployments and change activities, and assist clinical and administrative users with access, onboarding, and documentation. Maintain platform health and performance, coordinate with infrastructure, integration, vendor, and global teams, and handle Sev1/Sev2 incidents within SLA targets.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
2 months ago

Application Support and Maintenance - Healthcare Provider (Payroll and Labor Analytics)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Provide L2/L3 operational support for the Teladoc Telehealth Platform and its integrations, ensuring high availability through monitoring, incident management, and root-cause troubleshooting. Support API and interface transaction monitoring, manage deployments and change activities, and assist clinical and administrative users with access, onboarding, and documentation. Maintain platform health and performance, coordinate with infrastructure, integration, vendor, and global teams, and handle Sev1/Sev2 incidents within SLA targets.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Mid level

Key Responsibilities

  • •Provide L2/L3 support for Teladoc and related telehealth applications, monitoring health, user experience, and transaction processing.
  • •Troubleshoot application issues and perform root cause analysis; manage incidents, service requests, and problem tickets within SLA targets.
  • •Support production deployments, releases, and change activities.
  • •Monitor and support integrations, including API transactions and interface queues.
  • •Assist clinical, administrative, and operational users with access/permissions, onboarding, configuration, training, documentation, and platform maintenance.

Key Requirements

  • •5+ years of overall IT experience with 2+ years supporting telehealth, healthcare applications, digital health platforms, patient engagement systems, or virtual care solutions.
  • •Experience providing L2/L3 application support, including incident, service request, and problem management within SLA targets.
  • •Understanding of REST APIs and web services, plus log analysis and application monitoring tools.
  • •SQL query and database troubleshooting experience, including incident handling for Sev1/Sev2 events.
  • •Knowledge of HL7/FHIR healthcare integration standards and familiarity with Azure or AWS; bachelor’s degree in IT/Engineering or related.
Experience:TelehealthHealthcareDigital healthVirtual care
Education:Bachelor's in Information Technology, Engineering, or related discipline
Skills:TroubleshootingProblem-solvingCoordination
Tech Stack:Teladoc Telehealth PlatformREST APIsWeb servicesApplication monitoring toolsLog analysisServiceNowSQLHL7FHIRAzureAWSEpicCerner

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn