Chat Rep I-Customer Service (VB)

American Express
Mexico City
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Organization","Negotiation","Multitasking"]

Respond to customer inquiries through Chat Ask Amex and/or email, following established protocols and providing timely resolution. Investigate, document, and follow up on requests using American Express tools, while supporting merchant network customers with knowledge of services and products. You’ll also propose customer service solutions when needed and help identify website issues to report anomalies in digital services.

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FursaFursa
American Express
American Express
2 days ago

Chat Rep I-Customer Service (VB)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Respond to customer inquiries through Chat Ask Amex and/or email, following established protocols and providing timely resolution. Investigate, document, and follow up on requests using American Express tools, while supporting merchant network customers with knowledge of services and products. You’ll also propose customer service solutions when needed and help identify website issues to report anomalies in digital services.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Receive and promptly respond to customer inquiries following channel protocols, policies, and procedures.
  • •Resolve, document, and follow up on customer requests using provided tools and coordinate next steps with the customer.
  • •Know the procedures, services, and products offered through the affiliated merchant network.
  • •Develop customer service solutions when requests require initiative and immediacy.
  • •Identify possible website errors and report anomalies in digital services.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsParental Leave

Key Requirements

  • •Excellent oral and written communication
  • •Impeccable spelling, perfect writing and syntax
  • •High skills in service, negotiation, and organization
  • •Ability to work using multiple windows at the same time
  • •Empathy, positivity, and enthusiasm in both verbal and written communication
Skills:CommunicationEmpathyOrganizationNegotiationMultitasking
Languages:SpanishEnglish
Tech Stack:Ask AmexOutlookMCCClicGDMGenesisGSPFMWFISAPLNCSTOMSExcelMobile appsBrowsers

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn