ERP Service Delivery Manager (w/m/x) Schweiz – Microsoft Dynamics 365

Avanade
Zurich
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Skills: ["Customer orientation","Stakeholder management","Communication","Relationship building","Structured problem-solving"]

Responsible for end-to-end Betreuung und Weiterentwicklung of ERP customers in Switzerland, ensuring stable operations and evolving managed services with delivery teams, experts, and sales. You manage service delivery against SLAs, budgets, and quality requirements, run service reviews and governance, and coordinate incident, problem, change, and release processes including escalations and root-cause analyses. You also support forecasts, risks, service expansions, and customer transitions to managed services, with growth toward commercial or strategic responsibility.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Avanade
Avanade
1 day ago

ERP Service Delivery Manager (w/m/x) Schweiz – Microsoft Dynamics 365

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Responsible for end-to-end Betreuung und Weiterentwicklung of ERP customers in Switzerland, ensuring stable operations and evolving managed services with delivery teams, experts, and sales. You manage service delivery against SLAs, budgets, and quality requirements, run service reviews and governance, and coordinate incident, problem, change, and release processes including escalations and root-cause analyses. You also support forecasts, risks, service expansions, and customer transitions to managed services, with growth toward commercial or strategic responsibility.
Location: Zurich
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •End-to-end service responsibility for ERP customers in Switzerland, ensuring stable operations and managed service development.
  • •Ensure adherence to SLAs, budgets, and quality requirements and drive customer satisfaction and long-term retention.
  • •Plan and lead service reviews, ensure transparent communication, and track agreed actions.
  • •Coordinate incident, problem, change, and release management processes, including escalations and root cause analyses.
  • •Support forecasts, risks, and commercial steering; partner with sales for offer creation, service expansions, and transitions to managed services.
Travel: Low travel

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Mehrjährige Erfahrung im Service Delivery, Customer Success, Account Management oder in einer vergleichbaren kundenorientierten IT-/Managed-Services-Rolle.
  • •Ausgeprägte Kunden- und Serviceorientierung sowie die Fähigkeit, vertrauensvolle Beziehungen aufzubauen und Stakeholder professionell zu steuern.
  • •Erfahrung in der Steuerung interdisziplinärer und internationaler Service-Teams, idealerweise mit Onshore- und Offshore-Ressourcen.
  • •Gutes Verständnis für Servicekennzahlen, Budgets, Forecasting und Risikomanagement.
  • •Kenntnisse in Microsoft Dynamics 365 Finance & Supply Chain Management (oder vergleichbare ERP-/CRM-Lösung) sowie sehr gute Deutsch- und gute Englischkenntnisse.
Experience:IT servicesManaged servicesERPCustomer success
Skills:Customer orientationStakeholder managementCommunicationRelationship buildingStructured problem-solving
Languages:DeutschEnglisch
Tech Stack:Microsoft Dynamics 365Microsoft Dynamics 365 FinanceMicrosoft Dynamics 365 Supply Chain ManagementERPCRMAI

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn