Manager, Customer Success (Spanish Speaking)

DataDog
Boston
Workplace: HybridFull timeUSD 108,000 - 144,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Customer service","Leadership","Coaching","Communication","Negotiation","Problem-solving"]

Lead and develop Customer Success teams focused on renewals and expansion for commercial accounts. Drive the full renewal/expansion sales cycle while acting as an advisor and regional escalation point. Coach Customer Success Managers to build trusted customer relationships, manage pricing objections, and deliver consistent revenue growth. Partner cross-functionally to solve complex customer challenges and oversee talent attraction, retention, and development in a fast-paced, scaling environment.

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DataDog
DataDog
1 day ago

Manager, Customer Success (Spanish Speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead and develop Customer Success teams focused on renewals and expansion for commercial accounts. Drive the full renewal/expansion sales cycle while acting as an advisor and regional escalation point. Coach Customer Success Managers to build trusted customer relationships, manage pricing objections, and deliver consistent revenue growth. Partner cross-functionally to solve complex customer challenges and oversee talent attraction, retention, and development in a fast-paced, scaling environment.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Drive and influence the full renewal and expansion sales cycle
  • •Serve as an advisor and role model for exemplary customer service
  • •Act as a regional/segment owner and escalation point for relevant matters
  • •Motivate Customer Success Managers to foster customer relationships and achieve consistent revenue growth
  • •Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges

Pay and Benefits

Salary: USD 108,000 - 144,000 annually
Perks:Health InsuranceDentalParental Planning401kPaid LeaveGym MembershipRsusRemote Work

Key Requirements

  • •6+ years of experience in Customer Success or account management, with at least 3 years in the SaaS space
  • •3+ years of experience leading a high-performing team of Customer Success Managers
  • •Proven success negotiating contract terms and overcoming pricing objections for renewals and upsells
  • •Familiarity with B2B tech or subscription-based software
  • •Must be fluent in Spanish
Experience:6+ yearsSaaSB2B techSubscription software
Skills:Customer serviceLeadershipCoachingCommunicationNegotiationProblem-solving
Languages:Spanish
Tech Stack:MEDDICCommand of the Message

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
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