Hadrius

3 months ago

Founding Scaled Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead the scaled SMB Customer Success motion at Hadrius, owning retention and expansion for 150+ firms. Build and operate 1:many programs, tiered coverage, and automation with CS Ops/FDE. Use data signals and health scores to prioritize accounts, drive adoption, and translate customer outcomes into commercial results. Collaborate cross-functionally to create playbooks, improve CRM hygiene, and shape the SMB success engine from day one.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•SMB retention and expansion outcomes. You’ll carry a Annual Net Dollar Retention and Gross Dollar Retention target on the SMB segment.
•Tiered coverage model. You’ll design and run a 3-tier SMB coverage model: top accounts direct human touch, next tier programmatic touch, and tail automation with oversight.
•1:many customer programs. You’ll run webinars, lifecycle emails, and segment-wide campaigns at regulatory moments.
•Health-based intervention. You’ll lead weekly risk review for SMB accounts and execute documented save plays.
•Expansion identification at scale. You’ll use usage signals and renewal-distance triggers to identify expansion opportunities and create qualified deals.

Pay and Benefits

Salary: USD 120,000 - 150,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveLearning Budget

Key Requirements

•2+ years running a scaled or pooled SMB book.
•Fluent in data. You use usage signals, health scores, and renewal-risk data to prioritize your day.
•Comfortable with 1:many motion. You’ve run webinars, written lifecycle emails, and managed segment-wide programs.
•Bias toward systems. You turn patterns in customer problems into playbooks or automation requests.
•Commercially sharp. You’re comfortable carrying a retention and expansion number and translating outcomes into commercial results.

Experience:2+ yearsFinancial servicesComplianceSaaS

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hadrius

Hadrius develops cloud-based software solutions to help businesses streamline workflows, integrate data, and accelerate digital transformation. Their products focus on automating operational processes, improving collaboration, and delivering measurable efficiency gains for enterprise teams.

Industry: SaaS

Website

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Hadrius

3 months ago

Founding Scaled Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•SMB retention and expansion outcomes. You’ll carry a Annual Net Dollar Retention and Gross Dollar Retention target on the SMB segment.
•Tiered coverage model. You’ll design and run a 3-tier SMB coverage model: top accounts direct human touch, next tier programmatic touch, and tail automation with oversight.
•1:many customer programs. You’ll run webinars, lifecycle emails, and segment-wide campaigns at regulatory moments.
•Health-based intervention. You’ll lead weekly risk review for SMB accounts and execute documented save plays.
•Expansion identification at scale. You’ll use usage signals and renewal-distance triggers to identify expansion opportunities and create qualified deals.

Pay and Benefits

Salary: USD 120,000 - 150,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveLearning Budget

Key Requirements

•2+ years running a scaled or pooled SMB book.
•Fluent in data. You use usage signals, health scores, and renewal-risk data to prioritize your day.
•Comfortable with 1:many motion. You’ve run webinars, written lifecycle emails, and managed segment-wide programs.
•Bias toward systems. You turn patterns in customer problems into playbooks or automation requests.
•Commercially sharp. You’re comfortable carrying a retention and expansion number and translating outcomes into commercial results.

Experience:2+ yearsFinancial servicesComplianceSaaS

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hadrius

Industry: SaaS

Website