NTT

1 month ago

Helpdesk Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users for devices, applications, and processes. Record, update, and escalate incidents promptly, and support end-user IT onboarding. Collaborate with internal IT teams on testing, integration, and maintenance, while evaluating new IT tools and proposing process/technology improvements. Work within a global team with 24/7 rotational shifts and work from office attendance in Noida.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Identify and implement process and technology improvements, including exploring new IT business tools.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills with the ability to work with various stakeholders.
•Strong troubleshooting skills for bug-finding and resolution.
•IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).
•Ability to work independently within a diverse global team.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT