Salesforce

2 days ago

Customer Success Senior Manager - Core (Sales & Service) Clouds - TMT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead the Signature Success experience for enterprise customers by driving adoption of Sales Cloud and Service Cloud and coordinating entitled deliverables to achieve measurable outcomes. Build trusted relationships with executive and technical stakeholders, monitor platform health and adoption metrics, and run proactive reviews to surface risks and release recommendations. Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the full Signature Success experience, coordinating entitled deliverables and driving adoption of Sales Cloud and Service Cloud to deliver measurable outcomes.
•Build and sustain trusted relationships with business and technical stakeholders, translating platform capabilities into customer-aligned strategies.
•Monitor platform health and adoption metrics, and lead proactive reviews to surface release recommendations, flag risks, and protect customers during critical business moments.
•Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation.
•Continuously develop fluency in autonomous agent capabilities through ongoing learning.

Pay and Benefits

Salary: USD 150,100 - 227,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

•8+ years in Customer Success, Account Management, or a strategic customer-facing SaaS role.
•Proven experience managing large, complex enterprise accounts with multiple stakeholders.
•Skilled at facilitating business conversations, handling objections, and influencing stakeholders up to the C-suite.
•Experience with adoption and renewal motions in a multi-product environment.
•Hands-on experience supporting customers on Sales Cloud and Service Cloud, including opportunity management, forecasting, case management, and Omni-Channel routing.

Experience:8+ yearsSaaSEnterprise

Skills:Stakeholder managementRelationship buildingInfluencingRisk managementCross-functional communication

Certifications:Sales Cloud ConsultantService Cloud ConsultantSalesforce AdministratorAI Associate

Tech Stack:Sales CloudService CloudEinstein for SalesEinstein for ServiceOmni-Channel routingQBRAgent-based workflowsAI tools

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 days ago

Customer Success Senior Manager - Core (Sales & Service) Clouds - TMT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the full Signature Success experience, coordinating entitled deliverables and driving adoption of Sales Cloud and Service Cloud to deliver measurable outcomes.
•Build and sustain trusted relationships with business and technical stakeholders, translating platform capabilities into customer-aligned strategies.
•Monitor platform health and adoption metrics, and lead proactive reviews to surface release recommendations, flag risks, and protect customers during critical business moments.
•Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation.
•Continuously develop fluency in autonomous agent capabilities through ongoing learning.

Pay and Benefits

Salary: USD 150,100 - 227,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

•8+ years in Customer Success, Account Management, or a strategic customer-facing SaaS role.
•Proven experience managing large, complex enterprise accounts with multiple stakeholders.
•Skilled at facilitating business conversations, handling objections, and influencing stakeholders up to the C-suite.
•Experience with adoption and renewal motions in a multi-product environment.
•Hands-on experience supporting customers on Sales Cloud and Service Cloud, including opportunity management, forecasting, case management, and Omni-Channel routing.

Experience:8+ yearsSaaSEnterprise

Skills:Stakeholder managementRelationship buildingInfluencingRisk managementCross-functional communication

Certifications:Sales Cloud ConsultantService Cloud ConsultantSalesforce AdministratorAI Associate

Tech Stack:Sales CloudService CloudEinstein for SalesEinstein for ServiceOmni-Channel routingQBRAgent-based workflowsAI tools

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor