Customer Success Senior Manager - Core (Sales & Service) Clouds - TMT

Salesforce
San Francisco
Workplace: OnsiteFull timeUSD 150,100 - 227,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Stakeholder management","Relationship building","Influencing","Risk management","Cross-functional communication"]

Lead the Signature Success experience for enterprise customers by driving adoption of Sales Cloud and Service Cloud and coordinating entitled deliverables to achieve measurable outcomes. Build trusted relationships with executive and technical stakeholders, monitor platform health and adoption metrics, and run proactive reviews to surface risks and release recommendations. Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Salesforce
Salesforce
1 month ago

Customer Success Senior Manager - Core (Sales & Service) Clouds - TMT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead the Signature Success experience for enterprise customers by driving adoption of Sales Cloud and Service Cloud and coordinating entitled deliverables to achieve measurable outcomes. Build trusted relationships with executive and technical stakeholders, monitor platform health and adoption metrics, and run proactive reviews to surface risks and release recommendations. Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the full Signature Success experience, coordinating entitled deliverables and driving adoption of Sales Cloud and Service Cloud to deliver measurable outcomes.
  • •Build and sustain trusted relationships with business and technical stakeholders, translating platform capabilities into customer-aligned strategies.
  • •Monitor platform health and adoption metrics, and lead proactive reviews to surface release recommendations, flag risks, and protect customers during critical business moments.
  • •Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation.
  • •Continuously develop fluency in autonomous agent capabilities through ongoing learning.

Pay and Benefits

Salary: USD 150,100 - 227,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

  • •8+ years in Customer Success, Account Management, or a strategic customer-facing SaaS role.
  • •Proven experience managing large, complex enterprise accounts with multiple stakeholders.
  • •Skilled at facilitating business conversations, handling objections, and influencing stakeholders up to the C-suite.
  • •Experience with adoption and renewal motions in a multi-product environment.
  • •Hands-on experience supporting customers on Sales Cloud and Service Cloud, including opportunity management, forecasting, case management, and Omni-Channel routing.
Experience:8+ yearsSaaSEnterprise
Skills:Stakeholder managementRelationship buildingInfluencingRisk managementCross-functional communication
Certifications:Sales Cloud ConsultantService Cloud ConsultantSalesforce AdministratorAI Associate
Tech Stack:Sales CloudService CloudEinstein for SalesEinstein for ServiceOmni-Channel routingQBRAgent-based workflowsAI tools

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor