Al Futtaim Group

4 weeks ago

Cafe Assistant / Customer Service Associate | Retail | M&S | Qatar (QA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Customer-facing retail role focused on delivering exceptional service, maintaining store standards, managing inventory, and supporting sales at a Marks & Spencer location in Qatar. You’ll handle inquiries and complaints, assist with merchandising, stock, and cash transactions, and strive to enhance customer satisfaction and sales performance in a fast-paced team environment.

Location: Qatar

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide high level customer service and assist customers with their needs.
•Address basic customer complaints and escalate issues as needed.
•Ensure store is well-organized and adheres to visual merchandising standards.
•Participate in receiving shipments and restocking to keep shelves full.
•Recommend products to customers and leverage upselling and cross-selling opportunities.

Key Requirements

•Previous experience in customer-facing roles with focus on providing excellent service.
•Strong verbal communication and interpersonal skills to interact with customers effectively.
•Attention to detail for maintaining store standards.
•Ability to engage in upselling and cross-selling.
•Experience in operating cash registers and following cash handling procedures.

Experience:Retail

Skills:CommunicationCustomer serviceAttention to detailUpsellingInterpersonal skills

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Al Futtaim Group

4 weeks ago

Cafe Assistant / Customer Service Associate | Retail | M&S | Qatar (QA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Qatar

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide high level customer service and assist customers with their needs.
•Address basic customer complaints and escalate issues as needed.
•Ensure store is well-organized and adheres to visual merchandising standards.
•Participate in receiving shipments and restocking to keep shelves full.
•Recommend products to customers and leverage upselling and cross-selling opportunities.

Key Requirements

•Previous experience in customer-facing roles with focus on providing excellent service.
•Strong verbal communication and interpersonal skills to interact with customers effectively.
•Attention to detail for maintaining store standards.
•Ability to engage in upselling and cross-selling.
•Experience in operating cash registers and following cash handling procedures.

Experience:Retail

Skills:CommunicationCustomer serviceAttention to detailUpsellingInterpersonal skills

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor