VP - Employee Workplace Solutions Manager - MSF Pune (Pune, MH, IN, 411001)

HSBC
Pune
Workplace: OnsiteFull timeFunction: Facilities, Workplace & Physical OperationsExperience: 10+ yearsEducation: mastersSkills: ["Relationship management","Self-motivation","Self-discipline","Independent judgment","Compliance mindset"]

Drive the strategy and growth of International Wealth and Premier Banking employee banking solutions in the allocated market. Lead a team of 14–15 relationship managers to deepen relationships with corporates and increase penetration of salary propositions, credit cards, personal loans, and top-up medical health insurance. Manage customer acquisition quality, expand digital and IVR-based activations, ensure compliant sales channels, liaise with product/support teams, and deliver fair customer outcomes.

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FursaFursa
HSBC
HSBC
3 days ago

VP - Employee Workplace Solutions Manager - MSF Pune (Pune, MH, IN, 411001)

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Last checked: 2 hours agoStatus: Live

Job Summary

Drive the strategy and growth of International Wealth and Premier Banking employee banking solutions in the allocated market. Lead a team of 14–15 relationship managers to deepen relationships with corporates and increase penetration of salary propositions, credit cards, personal loans, and top-up medical health insurance. Manage customer acquisition quality, expand digital and IVR-based activations, ensure compliant sales channels, liaise with product/support teams, and deliver fair customer outcomes.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Facilities, Workplace & Physical Operations
Seniority: Sr. Director level

Key Responsibilities

  • •Drive the strategy for IWPB Employee Banking Solutions for the allocated market.
  • •Lead a team of 14–15 relationship managers to grow EBS and product penetration (credit cards, personal loans, any time credit, and Top UP Medical Health Insurance).
  • •Ensure acquired corporates meet strategic quality focus and increase penetration across digital platforms and IVR activations, card activations, and salary credits.
  • •Develop and operate a compliant sales channel, including open market business through promotions and lead-based calling.
  • •Liaise with product and support teams to enhance offerings, adhere to regulatory guidelines, and handle complaints effectively while ensuring fair customer outcomes.

Key Requirements

  • •University-level education, preferably an MBA, with 10 years of experience.
  • •Must have front line sales experience onboarding salary accounts, personal loans, and cards.
  • •Strong relationship management to engage effectively with corporates and customers.
  • •Highly self-motivated and self-disciplined, able to work independently and manage duties with independent judgment.
  • •Familiarity with AI-enabled tools is an advantage; successfully complete Anti-Money Laundering and Sanctions training and post-course assessment.
Experience:10+ years
Education:Master's
Skills:Relationship managementSelf-motivationSelf-disciplineIndependent judgmentCompliance mindset
Certifications:Anti-Money LaunderingSanctions
Tech Stack:AI-enabled toolsMobile XPersonal Internet Banking (PIB)Interactive Voice Response (IVR)

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn