MIU MIU Client Advisor Milano Rinascente (Chinese Speaker) (Milano, IT)

Prada Group
Milan
Full timeEUR 30,022 - 45,000 annuallyFunction: SalesSkills: ["Customer relationship building","Cross-selling","Attention to detail","Responsibility","Communication"]

Deliver an exceptional in-store client experience as a brand ambassador while supporting both sales and stock management. Build and maintain customer relationships, use CRM and digital tools, and drive cross-selling to achieve individual sales targets and KPIs. Manage shop floor standards, prevent stock loss and theft, and oversee goods receipt, stock counts, product flow tracking in SAP, repairs, markdown activities, and returns/transfers/e-commerce delivery.

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Prada Group
Prada Group
1 month ago

MIU MIU Client Advisor Milano Rinascente (Chinese Speaker) (Milano, IT)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver an exceptional in-store client experience as a brand ambassador while supporting both sales and stock management. Build and maintain customer relationships, use CRM and digital tools, and drive cross-selling to achieve individual sales targets and KPIs. Manage shop floor standards, prevent stock loss and theft, and oversee goods receipt, stock counts, product flow tracking in SAP, repairs, markdown activities, and returns/transfers/e-commerce delivery.
Location: Milan
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Welcome and serve customers, providing an excellent in-store experience.
  • •Maintain and develop client relationships using an individual approach, leveraging CRM and digital tools.
  • •Engage in cross-selling across departments to achieve individual sales targets and KPIs.
  • •Support stock management: goods receipt, merchandise arrangement per corporate procedures, stock-takes/counting, and product flow tracking via SAP.
  • •Maintain shop floor and visual standards, ensure security to prevent theft, and manage returns, shop-to-shop transfers, and e-commerce delivery per guidelines and deadlines.

Pay and Benefits

Salary: EUR 30,022 - 45,000 annually

Key Requirements

  • •Fluent spoken English expected; other languages desirable.
  • •High affinity for luxury products.
  • •High sense of responsibility with organized, detail-oriented work.
  • •Able to work both in a team and independently.
  • •Proven brand and product knowledge and ability to handle customer complaints effectively.
Experience:Luxury
Skills:Customer relationship buildingCross-sellingAttention to detailResponsibilityCommunication
Languages:EnglishChinese
Tech Stack:CRMSAPE-commerce

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn