Sr Assoc-Digital Product Ops

American Express
Gurugram
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Communication","Storytelling","Collaboration","Prioritization","Customer focus","Continuous improvement","User experience improvement"]

Drive awareness and adoption of Enterprise Data Management products by creating communications and learning-enabled experiences. Develop engaging learning resources, self-service content, and enablement sessions, collaborating with Product Owners, EDO, BUDOs, and cross-functional partners to gather feedback. Apply design thinking to produce intuitive training materials and digital assets that simplify complex concepts and improve user experience, while continuously refining initiatives through collaboration and iteration.

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FursaFursa
American Express
American Express
2 days ago

Sr Assoc-Digital Product Ops

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Drive awareness and adoption of Enterprise Data Management products by creating communications and learning-enabled experiences. Develop engaging learning resources, self-service content, and enablement sessions, collaborating with Product Owners, EDO, BUDOs, and cross-functional partners to gather feedback. Apply design thinking to produce intuitive training materials and digital assets that simplify complex concepts and improve user experience, while continuously refining initiatives through collaboration and iteration.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Create and execute communications that promote awareness and adoption of Enterprise Data Management products and services.
  • •Develop engaging learning resources, self-service content, and enablement sessions to drive product understanding and user adoption.
  • •Partner with Product Owners, EDO, and BUDOs to gather feedback and support key enterprise enablement initiatives.
  • •Leverage design thinking to create intuitive communications, training materials, and digital assets that simplify complex concepts.
  • •Collaborate with cross-functional teams to contribute to a seamless user experience and continuous improvement.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceParental LeaveRetirementCounseling Support

Key Requirements

  • •4+ years of experience in communications, learning & enablement, design, product marketing, or change management.
  • •Strong communication and storytelling skills to create engaging content for diverse audiences.
  • •Familiarity with design principles and tools such as Figma, PowerPoint, Adobe Creative Suite, and Canva.
  • •Proven ability to collaborate across cross-functional teams and manage multiple priorities.
  • •Proactive, customer-focused mindset with a passion for improving user experience and driving product adoption.
Skills:CommunicationStorytellingCollaborationPrioritizationCustomer focusContinuous improvementUser experience improvement
Tech Stack:FigmaPowerPointAdobe Creative SuiteCanva

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn