Full Time Branch Ambassador - Southfield

Discover Financial
United States
Workplace: OnsiteFull timeUSD 43,680 - 43,680 annuallyFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Hospitality","Communication","Attention to detail","Adaptability","Customer focus"]

Deliver a human-centered, hospitality-first banking experience as the Branch Ambassador. Process high-volume cash transactions with 100% accuracy while maintaining a compliance-first approach to security, audit, and BSA/AML requirements. Educate customers on mobile banking tools like remote deposit capture and contactless payments, and actively listen to match individuals and small businesses with the right digital solutions. Support nearby branches within a 50-mile radius as needed.

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FursaFursa
Discover Financial
Discover Financial
1 month ago

Full Time Branch Ambassador - Southfield

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Last checked: 2 hours agoStatus: Live

Job Summary

Deliver a human-centered, hospitality-first banking experience as the Branch Ambassador. Process high-volume cash transactions with 100% accuracy while maintaining a compliance-first approach to security, audit, and BSA/AML requirements. Educate customers on mobile banking tools like remote deposit capture and contactless payments, and actively listen to match individuals and small businesses with the right digital solutions. Support nearby branches within a 50-mile radius as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Process high-volume cash transactions (deposits, withdrawals, and complex negotiable instrument processing) with 100% accuracy.
  • •Maintain compliance-first standards, meeting security, audit, BSA/AML, and federal regulatory requirements.
  • •Educate customers on mobile banking tools (remote deposit capture and contactless payments) to support convenience and security.
  • •Act as a first-line consultant by listening to customer needs and connecting them with appropriate digital tools or banking solutions.
  • •Support surrounding branches as needed within a 50-mile radius and work flexible schedules, including nights and weekends.

Pay and Benefits

Salary: USD 43,680 annually
Perks:Health InsuranceDentalVisionPaid LeaveLearning Budget401kParental Leave

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •At least 6 months of cash handling experience.
  • •Associate’s degree preferred.
  • •Proficient in G-Suite; strong written and oral communication skills are preferred.
Experience:1+ yearsRetailSalesCustomer service
Education:High School
Skills:HospitalityCommunicationAttention to detailAdaptabilityCustomer focus
Tech Stack:G-SuiteMobile bankingRemote deposit captureContactless payments

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn