Client Care Specialist (Bank Teller)

Western Alliance Bancorp
United States
Workplace: OnsiteFull timeUSD 21 - 24 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Client service","Problem solving","Communication","Multitasking","Risk management"]

Deliver a high level of client service as a bank teller by performing transactions and handling service requests accurately and promptly. Respond to client and partner inquiries using multiple systems, ensuring verification and compliance with banking policies. Meet service levels, support cross-selling goals, document and escalate issues as needed, and contact clients proactively when required to resolve time-sensitive situations.

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Western Alliance Bancorp
Western Alliance Bancorp
4 days ago

Client Care Specialist (Bank Teller)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Deliver a high level of client service as a bank teller by performing transactions and handling service requests accurately and promptly. Respond to client and partner inquiries using multiple systems, ensuring verification and compliance with banking policies. Meet service levels, support cross-selling goals, document and escalate issues as needed, and contact clients proactively when required to resolve time-sensitive situations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide a professional, prompt, and accurate banking experience by performing transactions and service requests per established policies.
  • •Assess and respond to inquiries from clients and internal/external business partners while toggling between multiple systems.
  • •Set client expectations, recommend appropriate products and services, and mitigate risk by researching and documenting requests.
  • •Process transactions and resolve inquiries in-person and via telephone, email, and written correspondence, escalating time-critical issues to internal resources.
  • •Meet service level standards for customer service, turnaround time, cross-selling goals, risk management, regulatory compliance, audit soundness, and productivity/efficiency.

Pay and Benefits

Salary: USD 21 - 24 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDental401kTime OffTuition AssistanceWellness Stipend

Key Requirements

  • •1+ years of related experience in customer service, branch banking operations, treasury management services, or a similar field.
  • •High school diploma required.
  • •Entry level knowledge of general banking products such as loans and treasury management/commercial banking services.
  • •Entry level knowledge of regulatory and legal compliance obligations, rules, regulations, and industry standards.
  • •Advanced speaking and writing communication skills; call center or cash handling experience preferred.
Experience:1+ years
Education:High School
Skills:Client serviceProblem solvingCommunicationMultitaskingRisk management

Company Brief

Western Alliance Bancorp
Bank holding company that provides commercial banking, mortgage banking, treasury management, and specialized financial services through its Western Alliance Bank subsidiaries. Serves businesses, real estate clients, and consumers across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Phoenix, United States
Founded: 1994
WebsiteLinkedIn