Internal Service Advisor - Land Rover Santa Monica

Sonic Automotive
Santa Monica
Workplace: OnsiteFull timeUSD 25 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer satisfaction","Communication","Safety compliance"]

Schedule service appointments and greet customers, gathering customer and vehicle data before arrival. Provide accurate written labor/parts estimates, establish and manage promised time, and update customers on repair progress and estimate changes with authorization for additional work. Coordinate test drives with technicians, maintain customer satisfaction standards, advise on vehicle care, and ensure compliance with safety and hazardous-waste/OSHA requirements while following dealership procedures and reporting accidents.

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FursaFursa
Sonic Automotive
Sonic Automotive
1 day ago

Internal Service Advisor - Land Rover Santa Monica

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Schedule service appointments and greet customers, gathering customer and vehicle data before arrival. Provide accurate written labor/parts estimates, establish and manage promised time, and update customers on repair progress and estimate changes with authorization for additional work. Coordinate test drives with technicians, maintain customer satisfaction standards, advise on vehicle care, and ensure compliance with safety and hazardous-waste/OSHA requirements while following dealership procedures and reporting accidents.
Location: Santa Monica
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Schedule service appointments and obtain customer/vehicle data prior to arrival when possible.
  • •Greet customers in a timely, friendly manner.
  • •Provide complete and accurate written cost estimates for labor and parts and establish promised time.
  • •Check repair progress throughout the day; contact customers about estimate/promise-time changes, explain requirements, and obtain authorization for additional repairs.
  • •Follow safety policies and procedures and immediately report accidents to a manager or supervisor.

Pay and Benefits

Salary: USD 25 hourly

Key Requirements

  • •High school diploma or the equivalent.
  • •2 years of experience in a dealership position.
  • •Ability to read and comprehend instructions and information.
  • •General knowledge of vehicle mechanical operations.
  • •All applicants must be authorized to work in the USA and be able to pass pre-employment testing (background check, MVR, drug test, credit report) with a valid driver license.
Experience:2+ yearsAutomotiveDealership
Education:High School
Skills:Customer satisfactionCommunicationSafety compliance
Licenses:Valid driver license
Certifications:ASE
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn