Watershed

4 months ago

Customer value lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead a high-ownership role within Watershed's Decarbonization Solutions to systematize delivery, own gross retention and forecast renewals, and build scalable portfolios that demonstrate value to enterprise customers. Drive product feedback from field insights, coordinate experts, and scale operations to deliver repeatable, high-impact outcomes for multi-million-dollar accounts.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Own gross retention, including renewal forecasting, in close coordination with CSMs, Sales, and Account Management.
•Build and manage customer decarbonization portfolios. Own procurement and fulfillment directly, and coordinate internal advisory experts to structure the right solutions for each customer.
•Make our impact clear to customers. Build the frameworks that help customers understand and quantify the value we deliver, and design the feedback loops that inform product direction.
•Bring product mindset to customer work. Translate what you're seeing in the field into actionable product feedback that sharpens our offering as we target more complex customers and problems.
•Build and scale the operations function. Manage and develop a small ops team, and put in place the execution infrastructure that makes delivery repeatable as we grow.

Key Requirements

•Have built repeatable delivery systems in a complex B2B or client-facing environment—post-sale, account management, customer success, or consulting.
•Know how to help customers understand and quantify the value they're getting and translate complex work into outcomes that withstand executive and financial scrutiny.
•Are excited to hold commercial outcomes: retention and forecasting.
•Operate credibly with senior customer stakeholders and coordinate across subject matter experts to keep delivery on track.
•Are comfortable working in a zero-to-one environment and love going deep on new domains.

Experience:SustainabilityESGClimateEnterprise softwareB2B

Skills:CommunicationProblem-solvingStakeholder managementProject coordinationNegotiation

Languages:English

Company Brief

Watershed

Provides enterprise software to measure, report, and reduce greenhouse gas emissions. Watershed helps companies model emissions, set reduction targets, track progress, and purchase high-quality carbon removals and offsets.

Industry: Climate Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2018

Website

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Watershed

4 months ago

Customer value lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Own gross retention, including renewal forecasting, in close coordination with CSMs, Sales, and Account Management.
•Build and manage customer decarbonization portfolios. Own procurement and fulfillment directly, and coordinate internal advisory experts to structure the right solutions for each customer.
•Make our impact clear to customers. Build the frameworks that help customers understand and quantify the value we deliver, and design the feedback loops that inform product direction.
•Bring product mindset to customer work. Translate what you're seeing in the field into actionable product feedback that sharpens our offering as we target more complex customers and problems.
•Build and scale the operations function. Manage and develop a small ops team, and put in place the execution infrastructure that makes delivery repeatable as we grow.

Key Requirements

•Have built repeatable delivery systems in a complex B2B or client-facing environment—post-sale, account management, customer success, or consulting.
•Know how to help customers understand and quantify the value they're getting and translate complex work into outcomes that withstand executive and financial scrutiny.
•Are excited to hold commercial outcomes: retention and forecasting.
•Operate credibly with senior customer stakeholders and coordinate across subject matter experts to keep delivery on track.
•Are comfortable working in a zero-to-one environment and love going deep on new domains.

Experience:SustainabilityESGClimateEnterprise softwareB2B

Skills:CommunicationProblem-solvingStakeholder managementProject coordinationNegotiation

Languages:English

Company Brief

Watershed

Industry: Climate Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2018

Website