Customer Experience Manager- Enterprise

Cisco
Japan
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 12+ yearsEducation: bachelorsSkills: ["Leadership","Collaboration","Communication","Strategic mindset","Executive engagement"]

Lead end-to-end adoption planning for multiple enterprise accounts, aligning Cisco software and services with customer business goals to drive measurable outcomes. Bring deep technical knowledge of Cisco’s portfolio to shape delivery and growth strategies, while owning financial accountability for services revenue and margins. Partner across sales, delivery, customer success, partners, and renewals to improve onboarding, adoption, and renewals using AI-driven risk anticipation and workflow streamlining.

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Cisco
Cisco
17 hours ago

Customer Experience Manager- Enterprise

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead end-to-end adoption planning for multiple enterprise accounts, aligning Cisco software and services with customer business goals to drive measurable outcomes. Bring deep technical knowledge of Cisco’s portfolio to shape delivery and growth strategies, while owning financial accountability for services revenue and margins. Partner across sales, delivery, customer success, partners, and renewals to improve onboarding, adoption, and renewals using AI-driven risk anticipation and workflow streamlining.
Location: Japan
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead the creation and execution of end-to-end adoption plans across multiple accounts aligned to customer goals.
  • •Use deep technical knowledge of Cisco’s portfolio to innovate delivery and growth strategies.
  • •Own financial accountability for assigned accounts, including services revenue and margin, and make strategic investment decisions.
  • •Collaborate across sales, delivery, customer success, partners, and renewals to implement solutions that maximize customer value.
  • •Use AI-driven tools to anticipate risks, recommend interventions, and streamline onboarding, adoption, and renewals workflows.

Key Requirements

  • •Bachelor’s degree and 12+ years of related experience supporting enterprise customers in large enterprise technology environments.
  • •Experience building programs or frameworks connecting business unit priorities with customer-facing teams (sales, product, engineering, or customer success).
  • •Experience working with senior executives and cross-functional stakeholders in a highly matrixed organization.
  • •Good understanding of IT infrastructure and services.
  • •Fluent in both Japanese and English.
Experience:12+ yearsEnterprise technologyLarge enterprise environments
Education:Bachelor's
Skills:LeadershipCollaborationCommunicationStrategic mindsetExecutive engagement
Languages:JapaneseEnglish
Tech Stack:AIAutomation toolsIT infrastructure

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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